...activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.... ...based upon experiences in Contact Center
P...
...Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
Cisco Telepresence Video Communication Server
Analyz...
...24-hour on call support if required)
What you will do!
Handling of incidents, service requests, and queries (mostly 2nd and 3rd Line support) and provide the resolution within the SLAs.
24-hour on-call supp...
Email Support for Domestic & international Clients
Job Title : Customer Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Cal...
...Service Executive Non Voice Email Chat Process
Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Custo...
...performed Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters Provided help to client (State Farm) on troubleshooting Routers, Switches and Cisco VoIP products Deployed s...
...activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring... ...of proposals to drive Service improvement p...
Job Description (Posting).
JD Attached (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and ...
...Greetings From Career school HR Solutions
Customer Support Associate
Graduation/ 12th
Languages Required English & French ( B1)
Fresher and Experienced only
Salary 4.7LPA
Night Shift with t wo Wa...
