...Experience in Team Leader -voice process (Inbound- Customer Support) or at least one year.
Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
Effective liaison with vari...
Monitor performance and coach members to continuously improve their technical skills and quality of service
Coordinate with WFM to schedule training sessions, back-office activities and vacations
Manage Timesheets assignments each week (PSA)
...
...) Table partitioning
5) STMM ( How to enable and disable, how to see if it’s working fine)
6) Automatic database maintenance
7) SQL and Q Replication concepts
HADR setup and it’s monitoring
9) Backup and recovery at...
...knowledge of administration and troubleshooting skills on Office 365 Exchange online and MS Teams.
Strong Troubleshooting Knowledge of mail flow, Queues, performance related issues of Office 365 Exchange online a...
We are now looking for a 2nd Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuous...
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What you ll do:
Act as a first point of contact for customer inquiries via telephone
Resolve technical and other support inquiries and assist in escalations
Seek and recommend i...
...experience with large scale migrations to Microsoft Office 365 or Azure.
Knowledge of cloud technologies, including enterprise or hosting provider services SaaS, PaaS and IaaS Solutions.
Knowledge of cloud sys...
...engineer, and implement technical disaster recovery strategies and solutions
• Oversee the account level implementation of Business Continuity Management lifecycle, suggest recommendation and highlight risks/gaps ...
...infrastructure to ensure optimal performance, reliability, and security.
Manage server configurations, updates, and troubleshooting... ....
Qualifications:
Bachelor's degree in Compu...
...scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by... ...inquiries via telephone
● Resolve technica...
