Aeries Technology
Location
Bangalore | India
Job description
About Aeries
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at
Responsibilities,
● Act as a first point of contact for customer inquiries via telephone
● Resolve technical and other support inquiries and assist in escalations
● Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team
● Provide feedback on defects and enhancements
● Educate customers on product features as well as online help resources
● Educate and coach customers on products and services to enhance their online marketing strategy
● IDrive customer engagement to help our customers be more successful
Job tags
Salary
