TRAVEL & EXPENSES ANALYST , ASSOCIATE ( CONCUR )
Location
Montecchio Maggiore (VI) | Italy
Job description
We’re Hiring for a T&E Associate Analyst!
XYLEM OVERVIEW:
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark !
THE ROLE :
For our Manufacturing plant in Montecchio Maggiore (VI) with over 800 employees, we are seeking a Travel & Expenses Service Analyst .
The T&E Senior Analyst will be responsible for day-to-day oversight of a team of corporate card and expense T&E service professionals, with a strong focus on meeting SLA’s ensuring the efficient execution of T&E support duties, adherence to policies, and exceptional customer service. The ideal candidate should possess strong leadership, communication, and analytical skills, along with a thorough understanding of T&E and service operations. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Expense Support:
- Provide end-user support by troubleshooting and resolving system-related problems, such as login issues, expense report errors, system configurations, and workflow approval processes.
- Assist users in navigating the expense platform and guide them on best practices for expense management and reimbursement.
- Collaborate with expense platform administrators and IT teams to resolve complex technical issues and implement system enhancements or updates.
- Audit out of compliance expense reports in accordance with company policy.
Corporate Card Program Support:
- Manage the administration and user support for our corporate card program, ensuring timely card issuance, activation, and cancellation as per company policies.
- Assist employees with inquiries related to their corporate cards, including transaction disputes, card limits, and general usage guidelines.
- Collaborate with finance and procurement teams to reconcile and pay corporate card transactions, resolve discrepancies, and ensure accurate reporting.
- Support corporate card payment processes and reconciliation as needed.
Reporting and Analytics:
- Coordinate the generation of regular T&E reports and metrics and support ad-hoc reporting requests for management and stakeholders, delivering accurate and insightful reports.
Leadership:
- Monitor ticket volume and performance metrics.
- Provide exceptional customer service to internal stakeholders regarding T&E policies, procedures, and system usage.
- Back-up to team leader in priority setting, ticket & project management, as requested.
- Manage & deliver special projects, as requested.
- Maintained comprehensive user guides, FAQs, and knowledge base articles for Concur, corporate card program, and reporting processes.
- Promote continuous improvement & identify opportunities for process automation, system enhancements.
- Serve as the escalation point for complex T&E-related issues and inquiries, ensuring timely and satisfactory resolution.
- Additional duties and responsibilities may be required based on organizational needs.
QUALIFICATIONS :
- Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
- Min. 5 years of proven experience working with Concur or a similar T&E management system .
- Familiarity with corporate card programs and experience in card administration.
- Language Requirements: fluent English and Italian required, French, and/or German preferred.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with stakeholders at all levels.
- Customer service mindset with the ability to provide exceptional support to end-users.
- Strong attention to detail and ability to handle multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications focus on Excel and other reporting tools.
- Knowledge of travel industry regulations, expense policies, and reporting compliance is preferred.
CONTRACT : Permanent, full time
SMART WORKING : 2 days per week (after the first 3-4months of training)
LOCATION : Montecchio Maggiore (VI) or Lainate (MI)
BENEFIT: Company bonus + company canteen
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.
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