CRM Technical

Location

Provincia di Reggio nell'Emilia | Italy

Job description

1. Solution Design: Work closely with business analysts and stakeholders to understand business requirements and translate them into technical designs for CRM solutions. Design endtoend CRM processes and functionalities to streamline sales marketing and service operations.
2. Customization and Configuration: Customize and configure CRM applications based on business requirements using tools such as SAP CRM Salesforce Microsoft Dynamics or other CRM platforms. Configure user interfaces data models workflows and business rules to support business processes.
3. Integration: Integrate CRM systems with other enterprise systems such as ERP (Enterprise Resource Planning) BI (Business Intelligence) and marketing automation tools. Implement data interfaces APIs and middleware solutions to ensure seamless data exchange and process integration.
4. Custom Development: Develop custom enhancements extensions and integrations to extend the functionality of CRM systems. Write custom code scripts and plugins using programming languages such as ABAP JavaScript Apex or .NET.
5. Data Management: Design and implement data migration strategies to migrate data from legacy systems to CRM platforms. Define data cleansing transformation and validation rules to ensure data quality and integrity in CRM systems.
6. Testing and Quality Assurance: Plan and execute unit testing integration testing and user acceptance testing for CRM solutions. Ensure the reliability performance and scalability of CRM applications under various scenarios.
7. Documentation and Training: Create and maintain technical documentation including design specifications configuration guides and test scripts. Provide training and knowledge transfer to endusers and support teams on CRM functionality and best practices.
8. Support and Maintenance: Provide ongoing support and maintenance for CRM applications including monitoring incident management and problem resolution. Collaborate with CRM vendors support teams and thirdparty vendors to resolve technical issues and implement patches and updates.

Tips: Provide a summary of the role what success in the position looks like and how this role fits into the organization overall.

Responsibilities

Be specific when describing each of the responsibilities. Use genderneutral inclusive language.

Example: Determine and develop user requirements for systems in production to ensure maximum usability

Qualifications

Some qualifications you may want to include are Skills Education Experience or Certifications.

Example: Excellent verbal and written communication skills

crm,design,integration,business requirements,enterprise

Job tags

Salary