Envista
Location
Estero | Italy
Job description
Job Description: We are looking for Customer Service Representative to our Customer Service team in Prague. Customer Service Representative is a key element in all administrative processes of the Customer Service Department in order to provide the best customer experience and to ensure that our company is a reliable' professional and responsible partner for all its customers. - Responsible for receiving' monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism - Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members. - Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer - Ensures a correct order management: Quotations' Orders' Deliveries and Invoices - Manages product and service complaints - Assures fulfillment of the local legal requirements - Ensures fulfillment of the local Terms and Conditions of Sales: Returns' Discounts' Freight Charges' Warranty and Product Complaints - Reaches Customer Service targets - Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager. - Promotes campaigns and offers agreed with the Customer Care Manager. - Works and leverages relations with sister companies in whole group This Job is also suitable for persons with disabilities, attendance required - disabled-accessible building. #LI-SM1 Job Requirements: Most Important Qualifications and Competencies: - Previous experience in customer service is desired - Firm customer orientation' both in support and service - Advanced or proficiencyin English and Italian language - Knowledge as a user in CRM system is considered an advantage - Microsoft Office advanced user' mainly Power Point and Excel Personal Trait Profile: - Excellent communication skills (verbal and in writing) - Reliability and high sense of responsibility - Ability to adapt and implement new procedures as required - Strong detail-orientation and teamwork ability Operating Company: Corporate Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms' staffing agencies' professional recruiters' fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes' and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Job tags
Salary
