Location
Provincia di Reggio nell'Emilia | Italy
Job description
Overview:
The Customer Care Executive plays a crucial role in ensuring customer satisfaction and retention. They are responsible for providing exceptional customer service addressing inquiries and resolving issues to enhance the overall customer experience. By effectively communicating with customers they contribute to maintaining the organizations positive reputation and fostering longterm relationships.
Key Responsibilities:
- Assisting customers via phone email or chat
- Managing and resolving customer complaints
- Providing accurate information about products and services
- Handling customer inquiries and providing appropriate solutions
- Processing orders forms applications and requests
- Escalating complex issues to the appropriate departments
- Updating customer information in the database
- Monitoring customer satisfaction and gathering feedback
- Collaborating with internal teams to ensure customer needs are met
- Meeting and exceeding customer service KPIs
- Adhering to company policies and procedures
- Maintaining a positive empathetic and professional attitude
- Resolving product or service problems by clarifying the customers complaint
- Contributing to team effort by accomplishing related results as needed
- Continuously improving customer service skills and knowledge
Required Qualifications:
- Bachelors degree in Business Administration or related field
- Prior experience in customer service or a related role
- Demonstrated ability to handle challenging customer interactions
- Excellent communication and interpersonal skills
- Strong problemsolving and decisionmaking abilities
- Empathetic and patient approach towards customers
- Proficiency in using CRM software and other customer service tools
- Ability to multitask and prioritize in a fastpaced environment
- Proven track record of meeting or exceeding targets
- Flexibility to work in shifts and adapt to changing schedules
- Sound understanding of customer satisfaction metrics
- Attention to detail and accuracy in documentation
- Conflict resolution and negotiation skills
- Time management and organizational abilities
- Compliance with data protection regulations and confidentiality
communication,multitasking,empathy,adaptability,conflict resolution,time management
Job tags
Salary
