Location
Provincia di Reggio nell'Emilia | Italy
Job description
Overview
The Relationship Manager plays a crucial role in fostering and maintaining positive relationships with clients. They are responsible for understanding clients needs providing solutions and ensuring their satisfaction with the organizations products or services. This position is pivotal in driving business growth through client retention and expansion.
Key Responsibilities
- Build and maintain strong longlasting customer relationships
- Act as the main point of contact for clients
- Develop and execute strategies to grow the client base
- Understand client needs and propose solutions that meet their objectives
- Negotiate contracts and close agreements to maximize profits
- Collaborate with internal teams to ensure client needs are met effectively
- Resolve client concerns and issues in a timely manner
- Identify opportunities for upselling and crossselling
- Keep accurate records of client interactions and transactions
- Stay uptodate with industry trends and best practices
- Prepare regular reports on client satisfaction and revenue growth
- Attend industry events and conferences to network and build relationships
- Conduct market research to identify new business opportunities
- Ensure compliance with company policies and regulations
- Manage and mentor a team of relationship management professionals
Required Qualifications
- Bachelors degree in Business Administration Marketing or related field
- Proven work experience as a Relationship Manager or in a similar role
- Demonstrated success in sales and customer relationship management
- Excellent communication and negotiation skills
- Strong problemsolving abilities
- Proficiency in CRM software and MS Office
- Ability to deliver clientfocused solutions based on customer needs
- Understanding of sales performance metrics
- Selfmotivated with a resultsdriven approach
- Ability to lead and manage a team effectively
- Knowledge of industry regulations and best practices
- Proven track record of meeting and exceeding targets
- Ability to travel as needed
- Certification in Relationship Management is a plus
- Fluency in multiple languages is advantageous
negotiation,communication,customer,business opportunities,management,client-focused,conferences
Job tags
Salary
