Product Specialist

Location

Livorno | Italy

Job description

SUMMARY  

Location: siHealth Photonics Srl, Via Aurelio Lampredi 45, Livorno, Italy  

Contract type: Permanent full-time position 

Role Code: SHPPDS_2023003 

WHO WE ARE 

siHealth Photonics Srl (www.sihealthphotonics.it) is dedicated to advanced research and development activities for creating disruptive digital innovations for healthcare. Through ground-breaking research and collaboration with healthcare professionals, we aim to empower both clinicians and individuals to better manage medical conditions and to facilitate a healthy lifestyle.The company is a fully-owned subsidiary of siHealth Ltd (www.sihealth.co.uk), a fast-growing SME company based in Harwell Campus (Oxfordshire, UK) focused on smart solutions in Health & Wellness.

POSITION 

We are seeking for an enthusiastic Product Specialist to join our team for introducing our digital healthcare solutions to the market, regularly interacting with customers for understanding their needs and for identifying new innovative digital solutions to be developed.

The candidate is expected to collaborate closely with our sales team and technical team, to plan and perform demonstration events, gathering feedbacks and collecting user needs for further improving our existing solutions and for defining new innovative features to be added as upgrades. 

The ideal candidate is a biomedical engineer with relevant experience on IT systems for the healthcare sector. The candidate should have excellent interpersonal skills, being passionate for digital healthcare innovations and for engaging potential customers to explore the value added of our solutions.

Skills in  Customer Relation Management  (CRM) solutions are  highly appreciated for scheduling and tracking the qualification and the  progress of  maturity of the prospects.

The Product Specialist is expected to contribute to improve the customer/user experience of our solutions, generating new insights and outlining solution development strategies by starting from the customer/user needs and reporting to the Product Manager.

The typical activity in the pre-sales phase with prospect customer of the Product Specialist is structured as follows :

• Follow-up meeting to the very first meeting of the Sales Manager, to answer questions about benefits of products and services and further qualification of prospect manage first feedbacks into CRM ;
• Schedule and delivering a demo call/meeting , communicating client benefits to prospects also through product overview presentations and/or product reviews
• Reporting to both Product Manager and Sales Manager about the feedbacks collected during the demo call/meeting and tracing it in the CRM

The Product Specialist will also be asked to deploy training sessions for the customers/users and to actively provide technical support during the post-sales phase.

Responsibilities:  

• Understand customer needs and collect requirements for our products
• Planning and assisting with new solution releases on the market
• Support the Sales team for presenting the value added by our solutions
• Collaborate with the Technical team for the definition of solution upgrades and innovation, ensuring a customer-driven product development
• Performing solution demonstrations & training for customers/users and during communication events
• Being the customer reference for technical support in the post-sales phase
• Providing recommendations and suggestions for solutions upgrades or for identifying new solutions, coming from the regular interaction with customers and end users (patients)
• Working with our marketing & communication team to support the communication about our solutions and the market launches

Skills & Experience:  

Required   

• Degree in biomedical engineering and/or IT-related discipline
• Minimum of 2 years’ experience in the digital healthcare sector
• Excellent presentation and interpersonal skills
• Excellent written and verbal communication skills in English and Italian
• Strong attitude in using and demonstrating digital solutions
• Passioned in gathering customer/user needs and feedbacks for quickly defining solution improvements
• Strong attitude in engaging and inspiring customers/users as well as in highlighting the added values of our solutions
• Attention to the customers and to the users, taking care of the customer/user needs and showing good problem-solving skills
• Good IT skills and experience with Microsoft Office (Outlook, Word, PowerPoint, Excel)

Nice to have 

• Previous work experience in the digital healthcare sector
• Previous experience in a product development and/or product specialist / sales technical support  role
• Proven ability to collaborate with cross-functional teams, including Product Development, Technology Innovation and Sales team

If you apply to this open job position, you are accepting and providing your consent to the conditions reported in the “INFORMATION ON THE PROCESSING OF PERSONAL DATA OF CANDIDATES AND DECLARATION OF CONSENT” reported here. This requested consent is not mandatory, you are free to provide it. However, without your consent it could be not possible for siHealth Photonics (the Data Controller) to consider your job application. 

Job tags

Salary