Location
Serravalle Scrivia (AL) | Italy
Job description
Founded in 2011 by a Colombian designer Edgardo Osorio, AQUAZZURA is a luxury footwear brand based in Florence. Striking the perfect balance between modern designs and impeccable craftsmanship, AQUAZZURA’s elegant, timeless styles for women of all ages are crafted with attention to detail and a focus on wearability. In the past nine years, AQUAZZURA has become available in over 58 countries within the top retailers of the world with boutiques in Florence, London, New York, Miami, Doha, Dubai, Milan, São Paulo, Capri
Responsible for assisting with day-to-day management of the boutique and achievement of sales goals for specific product categories working with the Store Manager. The Sales Supervisor ensures the highest level of customer service and appropriate staff coverage in all areas of the store; acts as first point of contact for associate and client needs while on the sales floor, in addition to completing other operational functions.
Client and Business oriented
- Establish and maintain strong relationship with clientele, personalize future client development opportunities;
- Attract new clients by acting as Brand Ambassador through networking within community;
- Provide impeccable customer service;
- Be able to give advice on general trends in fashion world and tendencies in the luxury market, showing passion for fashion and luxury products.
Team Coaching and management
- Involve training resources to coach and educate team on product knowledge, improve selling skills and techniques, and achieve business goals under supervision of the Store Manager;
- Conduct and/or participate, upon the Store Manager’s request, in regular store meetings to discuss performance, product knowledge, sales training, and to provide all the necessary information to management staff and associates;
- Drive and exceed individual KPI goals;
- Maintain an environment where all associates are treated fairly, with dignity and respect;
- Help solve problems that affect department’s performance, efficiency and productivity;
- Oversee compliance of associates with established Aquazzura policies and standards, such as safekeeping of Aquazzura funds and property, merchandise handling, sales, security and record-keeping procedures.
Operations
- Set priorities in autonomy, efficiently manage time and accomplish the tasks assigned;
- Effectively perform operational functions;
- Supervise and participate in department inventories, guarantee product and stock management, minimize stock losses;
- Maintain an active, accurate, neat and organized client book, contacting clients regularly and following up on all sales or client requests;
- Support daily operations of the store when management isn’t present;
Store Visuals
- Assist the Store Manager with maintenance of merchandising standards. Contribute to upholding the visual.
- Dynamic, friendly and engaging personality;
- Polished and well-groomed appearance at all times;
- Excellent customer and service attitude;
- Confident manner, multitasking, flexible;
- Leading by example, developing/coaching the team and utilizing skills of associates most appropriately;
- Able to manage boutique operations effectively including attendance, merchandising and housekeeping standards;
- Minimum 3 years of experience in a similar role in fashion/luxury retail;
- Fluent in Italian and English, foreign languages are a plus.
Job tags
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