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Service Manager


Cypher Consulting Europe


Location

Provincia di Reggio nell'Emilia | Italy


Job description

The Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management.

The Service Manager is responsible for the quality availability performance and evolution of the technical service. In this role he or she acts as the prime customer contact for all servicesrelated enquiries. The Service Manager has experience in IT operations process analysis and Business Service Management. He should demonstrate a deep knowledge of IT Operations processes and frameworks (SDLC ITIL etc.) and equivalent process improvement methodologies.

The Service Manager will be responsible for the management of the delivery of the Service Catalog requests from initiation and ideology to deployment by facilitating service discovery with appropriate groups and managing the implementation of Service Catalog requirements and development.

Tasks

Requirements

Methodology/Certification requirements
Bachelor Degree OR equivalent through experience.

Language proficiencies
Fluent in french or Dutch good knowledge of the other language
English

Location
Min 2. days/week onsite presence is Anderlecht is mandatory


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