WNS Global Services
Location
Estero | Italy
Job description
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals' including Banking and Financial Services' Consulting and Professional Services' Healthcare' Insurance' Manufacturing' Retail and Consumer Packaged Goods' Shipping and Logistics' Telecommunications' Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German' Italian' Spanish' French' English languages across F&, A' Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance' Travel &, Leisure' Manufacturing' Market Intelligence' Music &, Entertainment and Specialty Minerals. We are most admired for our people' partnership approach' performance and domain expertise. You will enjoy: - Bonuses for your results - A great office' a friendly atmosphere and a multinational environment - Wide range of development and training options (including soft skills and language courses) Job Description Responsible for providing excellent customer front-line assistance through a variety of channels and technology to patients with diabetes and healthcare professionals' understanding their needs and following all the systems and procedures established. As an Advisor' you are focused on delivering a high quality' proactive' positive' trusted customer experience and resolving a broad range of enquiries at first point of contact. Key Accountabilities: - Customer interaction - Qualified processing and answering of technical and marketing-oriented customer requests on the telephone and in written form from the subject area of diabetes, processing complaints in accordance with internal quality guidelines and regulatory provisions. - Working with inbound related workflow objects such as tasks' action items or cases. - Real-time administration of customer-specific data and attributes in the CRM system to provide up-to-date customer information for marketing purposes as requested by the Italian and UK Affiliates' such as address' phone number' mobile phone number' email-address' etc. - Work with the CRM system to document all customer interactions and contacts in accordance with the specifications of the internal quality guidelines. Qualifications - Language skills in Italian (C1) and English (B2), any other relevant language is a plus. - Strong IT navigation skills - fast learner in new technologies - Excellent listening and communication skills - Excellent customer orientation and service mindset - Works with autonomy and flexibility' always with a teamwork attitude - Multi-tasking' agile skills and flexible to adapt to changes. - Contributes with a positive spirit to a pleasant working environment. Additional Information
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