Group Sales Coordinator | Prenotazione Gruppi (Hotel Cipriani, Venice)

Location

Provincia di Venezia | Italy

Job description

An exciting opportunity for the 2024 season has arisen for a Group Sales Coordinator role at Hotel Cipriani to support the Events team with providing excellent and personalised guest experiences.

We are looking for an energetic, experienced customer service professional with excellent interpersonal skills, ability to multitask, have a passion for service and hospitality.

As the Groups Coordinator, you will need to provide timely market research advice appropriate for Hotel Cipriani. You should embody a high commitment to service, be a strong team player, impeccable verbal and organizational skills, outstanding attention to detail, the ability to multitask and the willingness to work in a dynamic environment.

The Groups Coordinator reports to the Executive Assistant Manager (Rooms).

MAIN DUTIES AND RESPONSIBILITIES:

• Update the By Program and forecast document weekly with actuals, by meal period.
• Plans events for clients independently and in tandem with the Banqueting & Events Manager.
• Sends proposals and contracts to clients.
• Creates BEOs and Resumes.
• Effectively communicate to all hotel departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship according to Belmond standards.
• Performs site visits and on property execution of events.
• Handle Reservation Blocks. Liase with clients to ensure that accurate details for each group reservation are obtained;
• Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings;
• Establishing group requirements and identifying how the hotel can facilitate their needs;

Requirements

• Minimum 3 years hotel sales experience within a luxury hotel
• Ability to create, adjust and work with budgets. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
• Well rounded troubleshooting and problem-solving techniques.
• Multi-event prioritization skills.
• Possess strong spoken and written English. Ability to effectively present information and respond to questions from groups of managers, employees and vendors.
• Excellent teamwork skills

Benefits

• Seasonal contract according to C.C.N.L. Settore Turismo (Season 2023)
• Hotel performance incentive and welfare plan.

Job tags

Salary