Customer Service Representative

Location

Verona | Italy

Job description

We offer

As the Customer Service Representative you will be in charge of

• Ensuring the best possible Customer experience
• Serving a defined set of customers together with the respective Key Account Manager
• Acting as the primary contact point between the Customer and the Operations team(engineering, workshop, supply chain, quality)
• Receiving and maintaining customer orders in the ERP system
• Providing quotations in the targeted cycle time
• Tracking and monitoring the progress of all transactional projects to keep the promised delivery time
• Communicating and aligning pro-actively internally with the operations departments
• Communicating pro-actively amongst others any potential delays with customers to keep the overall lead-time low
• Developing and implementing customer specific KPIs
• Managing certificates/quality documents in line with customer needs
• Finally helping us transition from a “manage the order” to “manage the customer” mindset

Requirements

• commercial background
• Minimum 5 years experience in as a customer service representative in a technical environment ideally in  service environment
• Experience with SAP 4,7 or SAP 6.0
• Hands-on mentality combined with a high level of ownership
• Team-player, flexible and pro-active attitude, including communication to the different stakeholders
• Friendly and open person with a desire to live up to the promise made to the customer “we always deliver”
• Dedication to quality paired with a strong process-thinking
• Resilience to stress and ability to cope with ambiguous situations – mainly conflicting needs of different departments that need to be managed
• Good communication skills
• Very good English skills (C-level) in both oral and written

Companyprofile

Locally close to the customers – globally successful: HOERBIGER is active worldwide in 43 countries on all continents. 5,948 employees at 127 locations – including 25 production plants – deliver reliable solutions for better performance, increased safety, and fewer emissions. In 2022, they generated sales of 1.267 billion euros. For renowned customers from the energy sector, the process industry, the automotive industry, the mechanical engineering industry, safety technology, and the electronics industry, performance-determining products and services from HOERBIGER make the difference. With innovations for decarbonization and energy transition, HOERBIGER is already enabling change today for a better tomorrow. As majority shareholder, the HOERBIGER Foundation preserves the 128-year-old entrepreneurial heritage and guarantees stability, independence, and a future-oriented strategy.

Job tags

Salary