Location
Sava (TA) | Italy
Job description
Join LiveU Customer Success group and become part of professional unique and global team!
In this position you will get to know all LiveU s products and services provide daily service and technical support for LiveU s customers communicate daily with the global support teams in LiveU and much more!
About LiveU :
With over 3000 customers in 130 countries LiveU s technology is the solution of choice for global broadcasters news agencies sports and entertainment streaming live video to TV mobile online and social media.
Key Responsibilities:
- Provide exceptional customer service experience via phone email and online chat.
- Take ownership of the customers requests and/or issues troubleshoot provide assistance and best practices.
- Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
- Work closely with numerous stakeholders and departments within the company (Sales MIS Operations and more)
Requirements :
- Availability to work in shifts (Morning mostly late evening and night) and up to 2 monthly weekend shifts (remote)
- Two years of proven customer support experience
- Technical Education or background
- Excellent communication skills and service orientation
- Ability to multitask prioritize and manage time effectively
- Ability to clearly and efficiently document technical information
- Detailoriented and Team Player
- Native/ high proficient English
Remote Work :
Yes
Employment Type :
Permanent
Job tags
Salary
