Bartender | Season 2024 | Villa Sant'Andrea, a Belmond Hotel

Location

Messina | Italy

Job description

For the next season, we are looking for a Barman to join the team. 

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exceptional taste and exemplary customer service skills. Each bartender’s primary objective is to provide a friendly, attentive, and timely service and to create an exceptional experience for all of our guests.  

MAIN DUTIES & RESPONSIBILITIES:  

  CUSTOMER SERVICE:  

• Fulfill the Bar operations assisting with service, setup, mise en place and cleaning, according to the Belmond policies, high standards and procedures  
• Welcome customers entering the bar area and maintain a friendly atmosphere. Establish and maintain good relationships with all guests and handle requests and enquiries  

OPERATIONS AND STOCK:  

• Plan, organize, and control the operations of a bar  
• To monitor stock levels, paying particular attention to use-by-dates on perishable goods, and order replacement deliveries as required.  
• Assist the restocking and replenishment of bar inventory and supplies  

GENERAL:  

• Report all equipment problems and bar maintenance issues to Bar Manager
• Brings suggestions for improvement  
• Notify Head Barman or Manager-on-Duty any time a guest is not completely satisfied with their experience  

Requirements

• Effective communication, emotional intelligence and adaptability  
• Collaboration: be a role model for teamwork, and proactively go out of your way to help others  
• Drive results: set clear goals and expectations and maximize resource allocation to achieve them  
• Global perspective: treat one another with respect and inclusiveness regardless of position, level or background  
• Be capable of advising on best selling prices and review regularly according to the Bar Manager’s instructions  

OTHER REQUIREMENTS:  

• Previous de-luxe Hotel & bar experience in the same position  
• Fluent in English and Italian. Third language preferred  
• Good product knowledge  
• Exceptional customer service skills   
• Very presentable and well groomed  
• Excellent interpersonal & communication skills, both with guests and colleagues  
• Detail and guest care oriented  
• Career oriented  

Benefits

• Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi." 
• Training and development opportunities. 
• Corporate Welfare provided. 
• All meals provided 
• All uniforms and dry-cleaning 
• Team social events 
• Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage 
• Accommodation maybe provided upon request 
• Time off: Enjoy 2 days off per week 

ABOUT BELMOND 

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.  

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.  

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.   

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.  

Job tags

Salary