Location
Umbria | Italy
Job description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
As a Product Manager, you will be part of the Proximity Payments vertical in the Solutions organization collaborating and leading Transit Solution initiatives and Contactless Solutions. The scope of the role is Sub-Saharan Africa and requires a high level of interaction and collaboration with business and technical resources across the company, including digital development platform, network processing, client support services, risk, legal, and operations.
The Proximity Payments Lead function will work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Face to face payment solutions successfully into the SSA marketplace. The Product Manager position will focus on supporting the Proximity Payments Lead, namely as the product lead supporting clients in the SSA region implementing contactless and Transit solutions supporting new transport verticals and next generation solutions to enable proximity payment acceptance, creating strategies that define Visa's participation in those opportunities, and delivering the capabilities required to capture those opportunities. This position would be ideal for a candidate with an engineering or pre-sales consultant background looking to build upon that experience in the product side of a payments technology company.
A successful candidate will be highly adaptable, coachable, possess strong communication, presentation, interpersonal and organizational skills, and able to effectively manage multiple work streams. The ideal candidate for this position will have more than five years of product management, requirements gathering and use case design experience, with a technical background, an ability to think tactically and strategically, work independently with limited supervision in a fast pace and fluctuating environment.
Responsibilities
- Project manage and Support Visa Transit commercial rollouts and contactless solutions
- Provide on-field first level technical support for Visa’s transit integrations
- Responsible to advice and guide clients (Issuers, acquirers, merchants, 3rd party wallet providers, Public Transport Operators and technology vendors) on Transit integration options and act as a technical SME for Visa’s Transit integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
- Provide product guidance to client support and development staff configuring issuer interfaces into the Transit and contactless
- Provide pre-sales technical integration support for the Visa Transit program and contactless acquirer and Issuer projects
- Maintain client satisfaction by supporting engagements resulting in successful go-lives
- Support the on boarding process for technology vendors onto Visa ready for transit program and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
- Work in conjunction with regional staff with regards to supporting VTS client integrations
- Recommend improvements and enhancements to Transit and contactless capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
Qualifications
Basic Qualifications
5 years of work experience with a Bachelor’s Degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
Preferred Qualifications:
- Bachelors degree required in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience
- Requires a minimum of 5+ years progressively responsible experience in product development in mobile payments and/or mobile application platforms or in payments systems integration
- The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFC
- Preferred experience in an engineering or pre-sales consultant role with international experience
- A technically minded candidate with consulting experience in a sales engineering or systems integration role
- Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner
- Independent decision making required on daily basis with minimal oversight from senior members of staff
- Complex and varied workload, required to support multiple ongoing implementations and sales processes
- Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines
- Basic planning, organizational and problem solving skills
- Project management skills with the ability to manage multiple activities with both internal and external stakeholders
- Ability to travel as needed
Additional Information
Essential Functions
- Drive the strategic e-commerce roadmap, defining product and market requirements.
- Be the product management subject matter expert for transit and contactless
- Collaborate with cross-functional teams to deliver best in class transit experience and capabilities
- Create / support new use cases, concepts, definition, and product design requirements for the Transit platform.
- Provide Product technology support to local and regional teams to support this complex and evolving platform, and working across sub-functions as needed.
- Establish key performance metrics and measurements for the predictable delivery of new featuresproduct and ensure continuous improvement
- Apply creative thinking to determine technical solutions that further business goals.
- High energy level, performance oriented and passionate about customers, payment industry, and emerging technologies.
- Ability to work constructively in teams, highly collaborative with a great attitude working on cross-functional teams where there may not be a direct reporting line.
- Influence directly the prioritization of product feature backlog to drive execution of product vision, roadmap to ensure product goals and market success.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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