Location
Peschiera Borromeo (MI) | Italy
Job description
HEAD OF RETAIL
POSITION
The Sales & Marketing Department of DHL Express Italy is looking for a Head of Retail . Reporting to the MD Sales & Marketing , who will have the responsibility of executing a successful Retail Strategy at the country level, in terms of Revenue, Footprint, Quality, Service Point and Brand Guidelines across all Walk-Click-Call channels.
Essential requirements to apply:
- 10 + years of Sales background
- 5+ years of experiences in a Retail environment
- Solid experience in managing teams
- Good understanding of trade marketing and advertising (online and offline)
- Fluent written and spoken English
- Fluent written and spoken Italian
- Travel time 50%
Additional requirements: your differential plus
- Diploma/University Degree in Marketing/Economics or equivalent
- Strong analytical skills / Data-driven mind-set: Excellent MS Office skills
- Strong Results-orientation
- Excellent leadership capabilities in managing and inspiring people, ability to motivate teams
- Excellent presentation and communication skills
- Interpersonal, networking and influencing skills
- Strategic thinking and foresight
- Ability to work under pressure and Self-Motivated
KEY TASKS:
Drive revenue growth and executing a consistent retail walk-click-call strategy across the country :
- Lead the Commercial Retail Strategy
- Make sure all flagships personnel are well trained and implement, with training department
- Manage Flagships and Retail P&L
- Manage promotional budget
- Align Retail Commercial strategy with the overall Sales & Marketing approach
- Execute trade-marketing guidelines and ensure all marketing materials align to the guidelines.
- Implement the mono brand strategy.
- Define and manage promotions according with central guidelines, working with all stakeholders involved.
- Exploit all opportunities arising from DHL promotions to boost volumes and attract new customers.
Design and drive the retail footprint:
- Make sure the country has the right size of retail footprint, according to the Retail roadmap
- Identify, Manage and further develop the retail service points and retail business setting up partnerships with local chains.
- Implement a standardized partner remuneration model.
- Make sure the Online Digital Retail Presence is in line with Regional strategy
- Make sure the locker strategy is in line with the Retail one
Develops the framework, methodology and tools:
- Involving other functional heads such as Customer Service, Operations and IT to ensure that all teams contribute to provide Service Points and Customers a smooth experience in dealing with DHL Express, across all touchpoints.
- Assure the country is well covered by Service Point based on market potential
- Conduct regular visits to Service Point to ensure compliance in all aspects.
- Make sure retail policies, procedures and roadmaps are in line with the regional one.
- Ensuring an appropriate retail support structure in countries.
People Management:
- Manage and coordinate the activities, establishing intervention priorities, defining the methods and timing of work plans and ensuring their constant monitoring.
- Motivate and promote professional growth, development and motivation of team members through coaching and feedback.
- Promote team culture.
- Stimulates and promotes cooperation with other internal stakeholders
- Ensure appropriate talent selection, organization and leadership for major areas of team organization.
WHAT’S NEXT?
- Apply now and upload your CV online and complete the profile and pre-screening questions.
- If your CV has been shortlisted you will receive an invitation to conduct a video interview and than our HR Team will contact you to provide further details.
MORE INFORMATION
- Workplace : To be determined based on the candidate's work location (Central-North Italy); preferably in HQ: Innovation Campus, Peschiera Borromeo (MI)
- Working time : Full-time
- Report to : MD Sales & Marketing
- Contract type: Permanent Contract
- Salary package: Commensurate with previous experience
CONNECTING PEOPLE. IMPROVING LIVES
Job tags
Salary
