Location
Novara | Italy
Job description
Job Description:
- Provide onsite and desk side support services to end users.
- Complete incidents and requests within SLA in a pressurized environment.
- Build configure and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers scanners and other peripherals.
- Support mobile devices such as iPads iPhones and Android devices.
- EndUser Data backup and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by Customer Tech support will assist in troubleshooting the data center devices
- Replace defective components cards in data center equipment s as advised by Customer Tech Support e.g. Remove a module and replace it reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by Customer tech support.
- Individual must have good customerfacing skills and be wellpresented.
- Demonstrates independent and proactive thinking
- Builds effective relationships both within the team and across the business and Professional Services
Requirements
Requirements
- Must be able to work to specified standards and required levels of deportment conduct and sound ethical workplace practices.
- Must be able to work alone and unsupervised taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Ability to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardized customer environments.
- Basic management skills in planning problem solving solution innovation analysis.
- Good oral written and telephone communication skills.
- Ability to build and maintain relationships with customers peers and support partners.
- Good teamwork with peers in a local global virtual or multifunctional
- Must have experience in using a Call Logging system.
- Must have a good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building configuring replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts as identified by Customer.
- Excellent handson experience in installation and troubleshooting DC equipment s Rack and Stack of the DC equipment/cable
- Excellent communication is mandatory in English and Local language
- Completion of CompTIA certifications e.g. A Network etc.
- Completion (or near completion) of Microsoft certifications e.g. MCP MCITP MCS
Requirements Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and prioritize work appropriately. Ability to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardized customer environments. Basic management skills in planning, problem solving, solution innovation, analysis. Good oral, written, and telephone communication skills. Ability to build and maintain relationships with customers, peers, and support partners. Good teamwork with peers in a local, global, virtual, or multi-functional Must have experience in using a Call Logging system. Must have a good working knowledge of Windows 7/10 and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, Androids, and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM. Ability to replace defective parts, as identified by Customer. Excellent hands-on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable Excellent communication is mandatory in English and Local language Completion of CompTIA certifications e.g. A+, Network+, etc. Completion (or near completion) of Microsoft certifications e.g., MCP, MCITP, MCS
Job tags
Salary
