Job Description :
Job Summary To acquire new quality customers and cross sell various products as desired by the Bank from time to time To ensure accurate, timely and error free processing of customer service requests To overcome problems using g...
Role Purpose
The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client
Do
# Provide assistance in configuration of applicati...
...About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis... ...as well initiatives, eliminates biases to promote me...
Role Purpose
The purpose of this role is to design, test and maintain softwareprograms for operating systems or applications which needs to bedeployed at a client end and ensure its meet 100% quality assuranceparameters
Do
# Instrument...
Role Purpose
The purpose of the role is to ensure excellent customer servicedelivery of all technology solutions and products to clients, througheffective project management, service metrics tracking, budgetmanagement, issue resolution, opt...
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely ...
...Operations (AXIS)
No. Of Positions
1
Department
Operations
Function
Operations - AXIS
Reporting to
Chief Manager/AVP - Axis Operations
Band
4
Location
Kol...
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
# Support process by managing transactions as p...
...update self-help documents for customers to speed up resolution time
# Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
# Ensure all product information and di...
...share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
# Lead and manage project escalations, potential risks or early warning signs on project del...
