...initiatives.
Multiple feedback and communication channels - we believe in active listening and improving as we grow, we have weekly Open House where all your queries would be answered in an open forum, we have q...
...late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of...
...monthly Lost and Found and donations
Check the uniforms and send for c leaning and / or repair
Coordinates and controls all traffic of... ...from luxurious full-service hotels and resor...
...training to ensure that all team members are of the same standard.
• Attend training where and when required.
• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating t...
A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Exec...
