...Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
Support multiple clients through customer service professionalism and ...
...processes and procedures to improve overall performance of technical staff.
Identify areas for continuous improvement and efficiency in delivery of services.
Take responsibility for follow-up services or probl...
...issues.
Educate clients on product features, best practices, and troubleshooting techniques.
Troubleshooting skills of various carrier / Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, co...
...improve work processes.
You will be successful in this role if you have:
Qualifications
Undergraduate degree with major in Finance, Accounting, Economics or Business Administation; and a minimum of 2 years ...
...Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
Support multiple clients through customer service professionalism and ...
As the Customer Support Senior Executive, you will:
This role is responsible for delivering high quality customer service to support our growth and Toll s customer experience. This role is responsible for the delivery of high-quality customer ser...
...Driving best practice by working cross functionally within the business in order to maintain compliance and customer facing relationships.
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Job Responsibilities
Review and assessment of data pertaining to ...
What success looks like in this role:
2nd Level telephone contact support .
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer serv...
...customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Must be logged into the call system so that HHO's can be receiv...
...Our clients' success is our success.
Integrity: We act ethically and honestly.
Position Overview
The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, We...
