....
Partnering with Vendor teams in terms of triage, enhancements, and upgrades
Diagnose and troubleshoot complex issues between carriers and localized telephony equipment, including managing communication regar...
Role: Telecom Operations ManagerShift Timings: Australian shift (5:30 AM to 3:30 PM)Team Handling: 150+ Place of Work: Pune (Hinjewadi)DEPARTMENTAL OVERVIEW:Telecom provision and assurance process for a leading telecom giant...
...are delivered as per set standards.
Involved in the site acceptance process for new POP sites.
Travel to sites across states for site survey and evaluation on per per-need basis.
Minimum Qualifications:
7-8 years...
...is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.
Your development responsibilities will be primarily in three...
...Role Description This full-time on-site role of Team Leader (US Telecom Chat Process) is located in Pune. The candidate will be responsible for managing the US Telecom Chat Process team and ensuring smooth chat ope...
Role : Quality Analyst , SME , Process Trainer L3 Support
Exp : 3 TO 5yrs ( Should have international Exp )
Skills : Customer Service , Customer Specialist , Quality Analyst , call Audit , Call Monitering , Subject matter Expert , Process ...
...protocols like SIP, H.323
Experience on VOIP, Dialer, ACD , IVR, SBC
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaaS, CPaaS platform, clo...
...Job Title: Process Trainer - Call Center/Back Office Operations
Job Overview:
We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a cruci...
