...<span>Communicate any trends in customer communication or behavior to other teams as needed.
Train incoming team members.
Reports from the </span><b>help desk </b><span>to understand trends and do detail RCA.
Handle incoming escalat...
...<span>CD) pipelines using tools like Jenkins / Google Cloud Build
Experience in Configuration Management and Infrastructure-as-Code (e.g. </span><b>Chef,</b><span> Puppet,
Experience collaborating across multiple functional and/or tech...
