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Customer Service Associate


PEAR Core Solutions, Inc.


Location

Hollywood, FL | United States


Job description

Our client, Evergreen Sweeteners, is looking for a dedicated and customer-oriented individual with a passion for helping customers. This role ensures that our customers receive top-notch service and has a direct impact on our customers’ satisfaction and ultimately our business success. Apply today to join our dynamic team and be part of a company committed to delivering quality products, exceptional customer service, and an outstanding employee experience!

WHO IS EVERGREEN SWEETENERS?

A 100-year-old, family-run business, with an outstanding reputation for providing the best products, the most variety, and outstanding service.

WHY WORK WITH EVERGREEN?

We care for our employees by providing growth opportunities, a highly supportive and caring atmosphere, and great benefits.

POSITION SUMMARY:

The Customer Service Associate plays a critical role in ensuring exceptional customer service and efficient billing processes. This role is the primary point of contact for our customers, addressing their inquiries, resolving issues, processing orders, and following up on outstanding invoices.

ESSENTIAL FUNCTIONS:

Customer Interaction & Order Processing:

•              Handle inbound and outbound customer inquiries via phone, email, and chat.

•              Provide courteous, professional, and informative responses to customer questions, concerns, and requests.

•              Accurately process customer orders for products.

•              Maintain a positive and empathetic attitude while addressing customer needs.

Issue Resolution:

•              Investigate and resolve customer complaints or issues promptly, seeking solutions that align with company policies and customer satisfaction.

•              Escalate complex issues to appropriate departments while maintaining clear communication with customers throughout the resolution process.

Maintain Product Knowledge:

•              Develop an understanding of the company's products, their specifications, and pricing structures

Documentation and Record Keeping:

•              Maintain accurate and organized records of customer interactions, orders, and billing transactions.

•              Ensure compliance with company policies and industry regulations in all customer-related documentation.

REQUIRED AND PREFERRED QUALIFICATIONS:

Evergreen Sweeteners is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, or any other basis protected by federal, state or local law.


Job tags

Full timeLocal area


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