Project Manager

Location

Richardson, TX | United States

Job description

The Operations-TOPS-Project Manager position is a role within the Operations department of Prodapt that reports to the Operations-TOPS-Project Manager. The overall purpose of the position is to govern various tools and processes within a project in collaboration with the PMs and clients, and to recommend continuous enhancements to increase efficiency, and to uphold Prodapt’s winning values and to work in a way that contributes to the Company’s vision.

• Process Management:
  • Create key stroke level process flows and process documentation independently
  • Govern calibration calls with clients and share necessary process related updates
  • Drive brainstorming sessions to recommend transformation and enhancements in existing processes
  • Collaborate with Project Managers on process re-engineering or process refinement approach
  • Incorporate industry best practices into the existing processes and drive continuous improvement
• Quality Management:
  • Ensure 100% quality scores across all processes
  • Govern periodic quality calls and demonstrate process quality metrics to the clients
  • Collaborate with the client's quality team to align the solutions with client's expectations
  • Identify root causes of recurring issues and drive corrective/preventive actions
• Project Management:
  • Create contractual agreements such as SOW, amendments and renewals
  • Lead/govern multiple transitions including Offshoring/nearshoring
  • Travel to client location as per business requirements and demonstrate high project management skills with clients
  • Maintain Lean operations to avoid unnecessary buffers and to drive cost effective operations
  • Focus on project revenue, cost and RGMs and to drive efficiencies with defined action plan
  • Identify new opportunities within the current project and highlight them in Leads generation process; create proposals and business plans
  • Collaborate with Delivery Managers in creating proposals and business plans
  • Implement effective BCP management process
  • Work with PMs for tracking critical data in the project and generate client focused periodical reports
  • Coordinate with clients to create excellent business relationship for consistent performance and business expansions
  • Align project delivery with organization's goals and strategy
• Change Management:
  • Work with clients to understand the change requirements
  • Ensure seamless operations through system driven approach while incorporating changes in the process
  • Assist team members in effective change management
• Team Management:
  • Identify domain experts within the team through mentoring and coaching
  • Contribute to organization wide knowledge repository e.g. 'Insight creation'
  • Implement effective Checks and Balance process in place - including imposing PIPs for non-performers, rewards and recognition for performers, create high motivation factors within team
  • High focus on knowledge base retention including acquiring key skills through L&D, setting career aspiration roadmap, supporting team members in scaling up etc.
  • Support other accounts/programs as required to help providing KT for new tools/channel support

• Bachelor’s degree (in any field) (Mandatory)
• MSc/BE /Masters with specialization in IT/Computer Science
• Six Sigma Green belt, Lean certification
• Work experience (11-15 years)
• Adapt/ Experience working in multi-channel delivery projects
• Technical Knowledge (Operations TOPS, Systems, Databases)
• Intermediate level - Microsoft office
• Telecom – Basics

Job tags

Salary