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Location

Frisco, TX | United States

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Job description

Are you passionate about delivering an exceptional patient experience? Join our dynamic team and play a crucial role in streamlining the scheduling and financial clearance processes for patients. In this multifaceted role, you'll have the opportunity to showcase your customer service skills while ensuring accurate and efficient operations.

Job Summary:

As a Patient Service Center Representative II, you will create a positive patient experience by accurately and efficiently handling day-to-day operations related to financial clearance and scheduling. This includes adhering to departmental policies and procedures, verifying eligibility/benefits, handling pre-authorization requirements, providing payment options, offering financial counseling, and performing other identified financial clearance-related duties. Additionally, you'll be responsible for full scheduling duties. Occasionally, you may be assigned to complex pre-registration tasks. You'll be expected to develop a thorough understanding of your assigned functions.

Key Responsibilities:

- Complete both scheduling and registration functions for patients during a single call.
- Schedule appointments promptly and provide essential information (e.g., test preparation, directions, order management).
- Verify patient demographic and insurance information, secure payment for financial liabilities, and perform collection efforts.
- If assigned to order management, verify the order's completeness and match it with the scheduled procedure, including indexing and exporting physician orders to the correct account number.
- If assigned to complex pre-registration, collect and verify required patient demographic and financial data, determine financial responsibility, secure pre-payment for future services, and complete pre-certification requirements by obtaining authorization from insurers and/or healthcare facilities.
- Perform other duties as assigned based on departmental needs.

Qualifications:

- High school diploma or GED (required).
- Two or more years of college (or equivalent professional customer service experience) and completion of a related medical certification program (preferred).
- Telephone/call center, pre-registration, scheduling, and 2-3 years of customer service experience (preferred).
- Ability to work in a production-driven call-center environment, multitask across multiple systems simultaneously, and possess strong written and verbal communication skills.
- Familiarity with working with dual computer monitors and basic typing ability.
- Working knowledge of a Windows-based computer environment.

Physical Demands and Work Environment:

- Primarily seated work, using computers and answering telephone calls.
- Ability to travel as required.
- Office and hospital work environments.

We offer a competitive compensation package, including a potential signing bonus for qualified new hires, paid holidays, and a comprehensive benefits program (medical, dental, vision, disability, life insurance, 401k with employer match, paid time off, and more).

Join a company that values your contributions and provides resources and leadership to advance your career in the healthcare industry. Apply today and be part of our mission to redefine healthcare services!
Employment Type: Full-Time
Salary: $ 15.00 22.00 Per Hour

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Job tags

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Salary