Calzedonia USA
Location
Burlington, MA | United States
Job description
INTIMISSIMI
THE ART OF ITALIAN LINGERIE
We are Italian.
We infuse beauty into everything we do.
From the way we hand-select our fabrics.
To the craftmanship behind every color and stitch.
Great design at everyday prices.
Supporting the body and the spirit.
We help every woman to shine.
Because every woman is beautiful in her own way.
Beyond form, beyond function.
The Art of Italian Lingerie
Intimissimi envisions a world where women embrace their individuality and feel empowered by their intimate apparel. Intimissimi is the leading Italian lingerie and sleepwear brand, renowned for its exquisite craftsmanship, elegant designs, and commitment to providing women with intimate apparel that exudes comfort and confidence. Intimissimi embodies the essence of elegance and sophistication, crafting lingerie and sleepwear that celebrates femininity and self-expression. Each piece is thoughtfully designed to empower women and enhance their natural beauty. Established in 1996 as part of the Calzedonia Group, Intimissimi has grown into a global fashion icon, with a presence in over 40 countries and a loyal customer base that values both quality and style.
Intimissimi Brand Values
Finest Quality: With a focus on impeccable craftsmanship and premium fabrics, Intimissimi is dedicated to delivering exceptional products that stand the test of time. The brand's commitment to quality ensures that customers experience the utmost comfort and satisfaction.
Timeless Appeal: Intimissimi creates timeless pieces by offering lingerie and sleepwear collections that remain relevant and fashionable year after year.
Innovative Design: Striking a harmonious balance between classic and contemporary, Intimissimi infuses its collections with innovative design elements, capturing the spirit of modern femininity.
Client-Centric Approach: At Intimissimi, the client is at the heart of everything. The brand's attentive service and personalized shopping experience foster lasting relationships, building trust and loyalty with each interaction.
Environmental Responsibility: Intimissimi is committed to sustainable practices and ethical sourcing, taking steps to minimize its environmental impact and promote social responsibility.
Why work at Intimissimi
Joining Intimissimi means becoming part of a passionate and diverse team dedicated to creating exceptional products and experiences. As a brand that values innovation and encourages professional growth, Intimissimi offers employees the opportunity to thrive in a creative and dynamic environment. You will be part of a global brand that values quality, elegance, and the unique qualities that each individual brings to the team.
SALES LEAD - BURLINGTON, MA -
THE ROLE
The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion always representing the Calzedonia Group Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation.
LIFE OF THE SALES LEAD
The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Calzedonia ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal-oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week.
Be a mentor for your Teammates! You always demonstrate Calzedonia Group’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!
OPEN MINDED : Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas , are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.
AUTHENTIC : Be real! Honesty is key and always working together with integrity. Sales Lead embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. # WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.
PASSIONATE : Share your excitement and promote brand loyalty with guests and store team. As a Sales Lead you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Calzedonia by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.
DYNAMIC : Sales Leads thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.
TEAM PLAYER : We are all in this together! Our Sales Leads believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Calzedonia means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.
PRAGMATIC : You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.
KEY REPONSIBILITIES
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Demonstrate strong verbal and written communication
• Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
• Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
• Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
• Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
• Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
• Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns
• Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
• Supporting managers in maintaining the visual and housekeeping standards of the store
• Able to successfully operate our POS system, conduct email, opening and closing procedures
• Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. Teams regularly conduct cleaning tasks such as sweeping, mopping, dusting and keeping shelves and displays tidy.
TEAM DYNAMIC
• Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
• Provides training to new teammates which may include cross-department functions.
• Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
• Participate in nationwide contests within other Intimissimi locations to show our team spirit!
CAREER DEVELOPMENT OPPORTUNITIES
All Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!
#TeamworkMakesTheDreamWork
We are all team players! Our leaders always encourage development between team members to support professional growth.
#Knowledgeispower
Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond!
Be a part of the Calzedonia USA story and make your mark!
JOB REQUIREMENTS
• Eligibility to work in the US for any Employer
• High School graduate or equivalent
• Minimum 1-2 years of experience in customer service and contemporary retail industry preferred
• Strong verbal and written communication skills
• Commitment, being self-motivated and goal oriented
• Problem solving
• You are able to work a flexible schedule, including nights, holidays and weekends
• You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.
• You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
COMPENSATION & BENEFITS PACKAGE
• Base Salary plus monthly bonus based upon budget achievement, store volume and location.
• Medical Insurance
• Pet Insurance
• Paid Time off
• Paid Parental Leave*Must meet eligibility requirements
• 401(K) matching
• Pre-Tax commuter benefits for transit and parking
• Sign on Bonus
• Referral bonus
• Employee Discount
• Free Uniform, and so much more!
Accelerate your skills and build a foundation for your career!
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