UPM
Location
Naperville, IL | United States
Job description
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
UPM Naperville is looking for a Business Support Specialist who will be responsible for providing user support for UPM's North American Supply Chain systems. Systems include Sell-it, PTDi, Move-it, Customer Online and Deal Manager. This position routinely works across multiple systems and reconciles data to ensure accurate information.
Greetings from your future manager
I’m excited to welcome a new team member to our North America Business Support team. We enjoy working together in a high-energy, yet flexible environment. In this role you will work with different systems providing support and finding solutions to improve efficiencies. If you are self-motivated, interested in supporting daily operations and enjoy multi-tasking, we invite you to apply for this key position within our supply chain - Cathy Fletcher, Manager NA Business Support
What you will do
Provide support for primary supply chain systems in North America which include Sell it, PTDi, Move it, Customer Online and Deal Manager. Also support the region's Finance function as it relates to Sell it and Move it
Provide support for secondary UPM systems including Clear it, SCCT, Nodenite, Plan it and external EDI systems such as Ponton, Nextier and Paper Manager
Improve business productivity by reducing system inefficiencies, standardizing processes, and implementing new ways of working and providing training as it relates to system utilization
Proactively mine data across systems to ensure data consistency
Participate in testing to ensure a smooth transition at point of implementation to minimize the business impact of system changes and lead communication related efforts
Collaborate with internal partners including within supply chain, finance, and IT to identify and troubleshoot system issues to properly resolve
Ongoing development and maintenance of metrics that articulate system inefficiencies
Other duties as assigned such as Rebates, Agent Commissions, and Key User for rates, routes, and freight payables
Who you are
You have a bachelor's degree in a related field or can demonstrate an equivalent level of knowledge via your work experience
You have 3 to 5 years IT experience specifically within an order fulfillment environment
You have a comprehensive working knowledge related to ERP systems
You are an effective communicator including with internal, cross-functional teams as well as with external partners
You can develop initiatives and make decisions in a collaborative manner
You show enthusiasm for renewal and change
This is what we offer for you
A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Comprehensive benefit package – UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.
Learn about our
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and ourWays of working
Additional information
Location: Naperville, IL
Minimal travel required.
If you are interested in this job offer, please submit your application via Apply button by March 15th, 2024.
If you have any technical issues with submitting your application, please contact our HR Service Center at [email protected] or 877-723-5247.
This job description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other tasks may be assigned as needed.
Only candidates authorized to work within the United States without sponsorship will be considered.
UPM North America is an Equal Opportunity Employer.
UPM Naperville is home to UPM’s North American paper business including Communication Papers and Specialty Papers. The sales organization is comprised of external sales and technical customer service. The regional Supply Chain organization consists of customer service, planning, logistics and analytics. These teams are responsible for selling and servicing both locally made and imported paper.
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