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Quality Experience Analyst I


Walt Disney


Location

New York, NY | United States


Job description

Job Summary:

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

Engineering Services designs, builds, and sustains technology that powers DE&E Technology's worldwide content production and distribution platforms. In doing so, they contribute to a series of cross-functional services and technologies, including Quality Assurance, Data Analytics, Software Development, Broadcast Infrastructure, and Networking & Security.

We strive to be a diverse team, passionate about great technology applied creatively to solve complex business problems. We are a motivated team that is committed to lifelong learning and improving, both in and out of the office. We strive to be flexible and adaptable to change both in how we execute projects and in the technologies we use to deliver our solutions. We care about the details because every pixel, every line of code, and every user interaction with our products determines whether we are delivering on our commitment to producing the very best products possible. You'll be joining a talented team that works interdependently toward aggressive goals to deliver technically sound solutions. We work to ensure that we share both accountability and credit as a team. We often include our users as part of our team and we work to connect with them on a human level, understanding their world, so we can deliver software that they love to use.

We are looking for an associate technical analyst to join our Digital Experience Operations team. In this role you will support the business to ensure a successful fan experience via technical analysis when consuming varying forms of digital distribution. This includes but is not limited to highlight, long form video on demand, live audio networks, live audio events, live video channels, and live video events.

This role requires acute attention to detail and a deep interest in operational workflows, incident management methodologies and operational remediation and analysis. You will use internally developed tools in combination with commercial services and engineering partnerships to diagnose, troubleshoot, and resolve any issues as proactively as possible for content that is distributed and consumed globally.

Responsibilities:

Basic Qualifications:

Preferred:

The hiring range for this position in New York and Seattle is $59,100 to $81,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.


Job tags

Work experience placementWorldwideFlexible hours


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