Walt Disney
Location
New York, NY | United States
Job description
Job Summary:
On any given day at Disney Entertainment & ESPN Technology, we're reimagining ways to create magical viewing experiences for the world's most beloved stories while also transforming Disney's media business for the future. Whether that's evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney's unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.
Building the future of Disney's media business: DE&E Technologists are designing and building the infrastructure that will power Disney's media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
Engineering Services designs, builds, and sustains technology that powers DE&E Technology's worldwide content production and distribution platforms. In doing so, they contribute to a series of cross-functional services and technologies, including Quality Assurance, Data Analytics, Software Development, Broadcast Infrastructure, and Networking & Security.
We strive to be a diverse team, passionate about great technology applied creatively to solve complex business problems. We are a motivated team that is committed to lifelong learning and improving, both in and out of the office. We strive to be flexible and adaptable to change both in how we execute projects and in the technologies we use to deliver our solutions. We care about the details because every pixel, every line of code, and every user interaction with our products determines whether we are delivering on our commitment to producing the very best products possible. You'll be joining a talented team that works interdependently toward aggressive goals to deliver technically sound solutions. We work to ensure that we share both accountability and credit as a team. We often include our users as part of our team and we work to connect with them on a human level, understanding their world, so we can deliver software that they love to use.
We are looking for an associate technical analyst to join our Digital Experience Operations team. In this role you will support the business to ensure a successful fan experience via technical analysis when consuming varying forms of digital distribution. This includes but is not limited to highlight, long form video on demand, live audio networks, live audio events, live video channels, and live video events.
This role requires acute attention to detail and a deep interest in operational workflows, incident management methodologies and operational remediation and analysis. You will use internally developed tools in combination with commercial services and engineering partnerships to diagnose, troubleshoot, and resolve any issues as proactively as possible for content that is distributed and consumed globally.
Responsibilities:
Support required technical analysis needed for identifying, monitoring, escalating, triaging and driving remediation of fan facing issues
Support response, escalation, triage, correlation and executive summarization of digital quality of experience
Execute standard operating procedures supporting new products, events, initiatives and software
Support and troubleshoot threshold based programmatic monitoring and alarming to improve and alert on the fan experience.
Participate in required conversions and collaboration across engineering and management teams with a focus on operational improvements
Troubleshoot, resolve, document and communicate at an executive level during fan facing outages
Perform analysis and KPI monitoring as required to understand the consumers digital experience and the quality of our applications for our fans
Provide regular updates on major technical modifications and problems and recommend specific corrective actions based on your analysis
Basic Qualifications:
Strong interest in or relevant prior experience working in a hands-on operational experience role with a passion for driving best in class consumer experience
Willingness to take challenges head-on while being part of a team
An understanding of product and technology ecosystems.
Excellent written and verbal communication skills
Strong organizational, multi-tasking, communication and troubleshooting skills
BA or BS in related area of study; or equivalent work experience
Preferred:
Any experience in streaming video or digital product quality analysis
Understanding or configuration experience in the content distribution network space
Strong interest in observability products, digital video quality and analytics tools (Conviva, Datadog, Grafana, New Relic)
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