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Location

Westminster, CO | United States

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Job description

Job Title:Technical Customer Support Rep Tier 1
Looking for Technical Customer Support Rep Tier 1 for our client in CO

Job responsibilities:
• Provide first-level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to the Tier 2 team
• Assist inexperienced or nontechnical end users in resolving issues
• Diagnoses browser and networking issues
• Records and maintains accurate information within the ticketing system
• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
• Proficient in configuring, and troubleshooting production services
• Configuration and troubleshooting of network issues including firewalls

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Job tags

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Salary