Amazon
Location
Tempe, AZ | United States
Job description
Description
Amazon’s Rural and Super Rural ( RSR ) program team is looking for a Program Manager eager to join the growing strategy team that supports RSR’s program and operations team in centralization initiatives. RSR is an emerging organization that executes delivery of small parcel and heavy/bulky packages in rural communities across North America. We merge multiple service types to enhance the customer experience in communities which we don’t currently service including scheduled delivery of bulky freight and customer facing services to accept customer returns.
The Program Manager will own a large program, define the program strategy and align on prioritized business problem statements with key stakeholders, create/uphold project plans, develop and implement centralized solutions (processes, tools, etc.), own change management, drive continuous improvement through robust metrics reporting across operations and program management, communicate to all stakeholders progress being made and risks, etc. This role will require extensive stakeholder management and collaboration, partner with single-threaded leaders to deliver results, and be a key contributor into weekly business reviews.
Key job responsibilities
Job responsibilities
- Influence design and development of strategic processes for the Rural and Super Rural delivery program.
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.
- Develop, implement, and govern key performance indicators ( KPI ) reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
- Establish and continually improve the consistency, predictability, and efficiency of the organization’s delivery capability and capacities
- Work cross-functionally across teams to effect network-level performance improvement with our internal and external partners by designing and implementing systems, metrics and programs that maximize compliance and performance.
- Engage other Amazon business units globally to share best practices and improve Last Mile parity
- Travel domestically up to 25%.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA
Basic Qualifications
- 3+ years of program or project management experience
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience identifying and resolving complex issues
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience of Six Sigma/ Lean analytical techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.
Job tags
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