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Location

Gainesville, FL | United States

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Job description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida.

Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication.

If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here.

Overview:

We are seeking a highly organized and detail-oriented Group Reservations Coordinator to manage all aspects of group reservations, from initial contact to event execution. You will act as the primary liaison between clients and our staff, ensuring a seamless and successful experience for all involved. This role requires excellent communication, interpersonal, and problem-solving skills, along with a strong commitment to exceeding client expectations

Responsibilities:

• Manage the planning and execution of all assigned groups and events, ensuring smooth operation and client satisfaction.
• Build and maintain positive relationships with clients through clear, timely, and accurate communication.
• Oversee all aspects of group reservations, including rooming lists, suites, resumes, and billing requirements.
• Collaborate with various departments (Revenue Management, Sales, Conference Service) to plan and coordinate group-related activities.
• Proactively identify and anticipate client needs to ensure a seamless experience.
• Ensure clear communication of client expectations and requirements to internal and external teams.
• Process commissions based on paid invoiced values for events.
• Address client requests and concerns promptly and professionally, prioritizing both guest satisfaction and operational efficiency.
• Maintain accurate and up-to-date client files, both digitally and physically.
• Communicate effectively with department managers and staff to ensure adherence to hotel standards and contractual agreements.
• Attend designated meetings and communicate operational issues to the Director of Sales and Marketing as needed.
• Research and implement improved methods for utilizing communication tools and systems.
• Develop and maintain systems for updating and managing client information across departments.
• Exemplify a positive and collaborative work ethic, fostering a supportive and positive team environment.
• Maintain a professional appearance and demeanor, adhering to hotel dress code and grooming standards.

Qualifications:

Qualifications:

• High school diploma or equivalent (College degree preferred)
• Experience in hotel/catering/conference or meeting planning (or relevant industry)
• Strong organizational, communication, and interpersonal skills
• Proficient in Microsoft Office Suite and hospitality software (Delphi experience a plus)
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent problem-solving and conflict resolution skills
• Detail-oriented and committed to accuracy
• Professional demeanor and positive attitude

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Salary