Telephone Operator- Hanover, FT Evening Shift

Location

Hanover, PA | United States

Job description

Join our team of Life Changers!
UPMC is hiring a Full-Time , Telephone Operator to support the Evening shift office in Hanover . 
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. 

The Ideal Candidate is required to have 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience
Evening Shift is M-F 2:30pm-11pm, rotating weekends and holidays

Apply today!

Training is 6 to 8 weeks in the Harrisburg Operator Center on day shift 8:30am-5:30pm for several weeks than continue training on evening shift at Harri sburg before moving to the UPMC Hanover site on evening shift, 2:30pm-11pm

Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Job tags

Salary

$17.38 - $26 per hour