BNP Paribas
Location
New York State | United States
Job description
Business Overview:
Electronic Client Solutions Group (eCSG) is a global team within the COO group, with teams based in London, New York, Singapore and Lisbon. eCSG represents the backbone of BNP Paribas’s Electronic trading offerings - its core function is to provide a single point of contact for Client queries for all our Electronic products and services. eCSG supports Clients, ECNs and external counterparties, in conjunction with eSales and Voice sales teams, and is responsible for both Client Onboarding, Client Support and vendor/account management across all our Ecommerce platforms.
Its responsibilities fall into three main business lines:
• FX and Commodities eCommerce
• Rates/Credit eCommerce
• Structured Products/Derivatives eCommerce
The team provides the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions; Its’ aim is to cultivate, maintain and industrialize our relationships with Clients, Vendors and 3rd Party providers through excellent customer service, in order to significantly improve our electronic offering and increase our market share.
Joining a small team of eCommerce Service professionals in New York, the role will be reporting directly to the Head of Electronic Client Solutions Americas, the candidate will be responsible for performing the following duties in their day to day business:
Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:
Product/Vendor Management:
• Define new business requirements and work with IT on testing and development
• Assist with the introduction of new functionality and products onto e-commerce platforms. Ensure that it is correctly implemented and does not impact existing services.
• Communicate to all users any changes in functionality and ensure they are fully trained and aware of any upcoming releases.
• Coordinate between Sales and Trading for each new product or channel and ensure the appropriate configuration is implemented and maintained without adversely affecting existing business or users of the systems.
• Build on established vendor relationships and conduct regular reviews with vendors to assess performance on service and Onboarding. Work with Sales/Trading to review flows and performance relative to other banks and providers.
Client Support:
• Ensure every call is answered professionally and promptly and that the highest level of customer service is portrayed. Project a knowledgeable and friendly manner and take ownership and responsibility for every call.
• Troubleshoot and Resolve issues across all BNP Paribas electronic products and services as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time.
• Manage incidents and effectively coordinate support and resolution between IT, sales, trading, software vendors and back to Clients. Work with IT to ensure that normal service and operations are resumed and appropriate fixes are put in place as quickly as possible
• Take ownership for all internal and external communications for affected clients and users and ensure service updates are regularly communicated.
• Proactively monitor the status of all systems and electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.
• Work closely with Sales, Trading, Credit, IT and the back office for the swift resolution of any deal issues (e.g. off-market rates, booking or confirmations issues etc.)
• Work with the existing eCSG team to build and promote a world class service team that differentiates BNP Paribas as a market leader in the ecommerce space.
Client Onboarding:
• Responsible for managing and implementing all Client and User Onboarding requests to BNP Paribas electronic trading platforms. These include ECNs, Multi Dealer platforms, Single Dealer Bank platforms and FIX API Connections.
• Work closely with the sales, trading and support teams globally to manage the configuration of Pricing and Client margin across multiple electronic platforms and systems.
• Work closely with Client Onboarding teams and Sales support to ensure correct mappings of new clients in all the relevant electronic systems prior to Go Live.
• Record all Client Onboarding activities and requests in our ecommerce tool to ensure accurate and meaningful MIS around Onboarding activities.
Internal Support:
• Assist Sales with training and demos of electronic platforms to clients.
• Provide support to voice Sales for e-Voice flows and ensure correct mappings and client setup
• Provide Sales with support on ad hoc reporting and MIS around electronic trading volumes and client statistics.
• Monitor flows using data-mining analysis and generate intelligent triggers for Sales to act on.
Pricing Configuration:
• Manage all pricing and tier changes for Sales and Trading
• Manage client margins on behalf of Sales and trading, update and amend as required by the business
• Manage price controls and limits across all currencies and ensure that all changes are properly controlled and approved prior to implementation.
• Knowledge of FI eCommerce products and solutions preferably in FX, Rates & Credit business lines
• 7 + years client facing background working with customers, vendors, sales and trading
• 7 + years of experience working in a client support or application development role supporting a proprietary eCommerce platform, ECN/vendor platforms, FIX API connections and algorithmic execution strategies.
• Excellent communication skills to quickly and accurately report/resolve both internally and externally.
• Project Management experience delivering small projects or enhancements to an eCommerce platform either in a Support/Service role or Development capacity
• Experience of Prime Brokerage Onboarding and Give up flows for electronic execution
• Exposure to different STP solutions, workflows and implementations for FI markets
• Understanding of Relational Database and Object oriented database design
• MS Excel – Pivot tables, Write advanced formulas and Macros for custom reports
• FIX protocol – Understand FIX specification for supporting Client and Vendor connections
• Background in IT or Front office working with Sales and Trading
• Fixed Income Product Knowledge
• Understanding of Pricing
• Ecommerce Client Service and Onboarding
• Experience providing product demos and training
CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required):
The expected starting salary range for this position is between $190,000 to $223,000 annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.
In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.
This application will remain open until a candidate has been selected for the role. There is no specific application timeline.
BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65 countries, with nearly 190,000 employees. The bank employs over 3,500 people in offices in the US across 10 states including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business. We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.
As an international company with a global footprint, the unique cultures and viewpoints of our team members are an integral part of the fabric of BNP Paribas. We are a company with a purpose - to be a responsible and sustainable global leader. We aim to create an environment where our employees feel empowered to drive change, make an impact and be true to themselves. We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. We strive to be a workplace where all team members can grow and thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential.
BNP Paribas. The Bank for a Changing World -
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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