Xoriant Corporation
Location
Lexington, MA | United States
Job description
Role: IT Support Specialist
Location: Lexington, MA ( 5 days onsite)
Length: 12 Months on w2
Top 3 Must Haves:
1. Laptop Hardware and software Troubleshooting
2. Windows and Mac OS experience
3. Office 365, Windows AD
Purpose:
Our Client is looking for an experienced PC technician for our growing end user support team.
The Helpdesk Technician will be responsible for supporting the daily operations of the IT Helpdesk, assisting users in multiple locations as well as employees in the field.
This position is an individual contributor role that will be part of a team. They will interact with onsite and offsite client s employees based in the Lexington Office.
They will be the first line of IT Support and manage incoming calls and ITSM tickets.
The Helpdesk Technician will also be responsible for escalating incidents to specialized support if needed.
The role is high visibility and high customer-touch, so an upbeat, positive attitude combined with a passion for delivering first in class IT services is essential to success.
Essential Functions:
Provide desk-side support for IT related services for employees in an office, clinical & research laboratory setting
Manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
Setup and maintain Active Directory, Office 365 accounts
Manage Exchange Online including mailboxes, distribution groups, calendars
Contribute internal IT documentation and end-user self-help knowledge base, create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues
Connect, configure and troubleshoot network printers
Maintain and operate desktop imaging solution, application packaging, and configuration settings
Responsible for hardware setup and deployment
Provide IT training to new Novo Nordisk Employees
Ability to lift 0-50 lbs
Qualifications:
B.S. in Computer Science, Software Engineering, or equivalent work experience
1 to 3 years IT experience
Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
Expert knowledge of Microsoft Operating systems
Strong experience working with local Active Directory and Azure
Ability to present formal and informal training and assistance to end users
Working knowledge of the administration of Microsoft Office 365 application suite
Ability to find creative and out-of-the-box solutions to incidents and requests
Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components
Experience in installing and configuring Windows based applications using a software distribution tool
Experience in working with enterprise Mobile Device Management technologies
Demonstrated skills in time management, scheduling and task prioritization to meet deadlines and goals
Desire to learn new technologies
Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards
Job tags
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