Group Sales Manager

Location

Culver City, CA | United States

Job description

Title:

Group Sales Manager – Courtyard by Marriott LA Westside

We have a great opportunity for you to make an outsized impact as an individual contributor in a close-knit team! We pride ourselves in providing an inclusive and well-balanced culture for a new team member to thrive. Courtyard LA Westside is also undergoing a complete renovation, that will be a top to bottom transformation. Come be a part of the excitement!

 

Potential Career Path:

Property Director of Sales – Area Director of Sales – Regional Director of Sales

 

Benefits and Perks:

• Quarterly Incentive (criteria exclusively sales segment focused) 
• Outstanding Medical, Dental and Vision Health Insurance
• Life Insurance & Employee Assistance and Wellness Program
• Paid Time Off
• 401k Company Match
• Dependent Care Spending Account
• Travel Discounts at Marriott Hotels (Rooms & F&B) 
• Cell Phone Reimbursements
• Free Gated Parking

Description:

Your duties will include strengthening our reputation in the market, soliciting new accounts as well as maintaining strong relationships with existing ones, be part of strategic sales business plans and drive sales volume to budgeted levels and beyond in group or business travel segments depending on team strengths and dynamic. In addition to being an excellent communicator, our ideal candidate will also have to demonstrate exceptional negotiation skills and creativity to capture the ideal pieces of business.

Requirements:

We’re seeking someone with creativity and high energy who comes with passion for uncovering new business, rethinking old strategies, and connecting interpersonally with clients both inside and outside the organization. The ideal candidate has proven results in achieving revenue goals while also providing exceptional client service with clients, vendors and other team members.

Responsibilities:

• Model proper selling techniques and commit to your personal sales goal in respected segment(s).
• Achieve quarterly team goals by sourcing new accounts, maximize current portfolios and enable the ideal group and banquet business that supports the overall hotel revenue goals. 
• Travel to conduct outside calls, mostly local but also attend essential trade shows occasionally, promoting the hotel and review competition frequently.
• Proactive Sales – Saturates and penetrates assigned accounts for corporate groups, and tour & travel groups. Maintains current business relationships and networks for new business.
• Builds and strengthens relationships with existing and new customers, industry organizations and Marriott networking to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc (locally and nationally).
• Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
• Use internal and external resources and data to develop strategic plans to incorporate all business segments.
• Understand sales and business processes including contract templates, support corporate and hotel goals and contribute to the enhancements of customer values.
• Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account production. Create and maintain an effective network in the local market to gain insight and share best practices. Tight and fruitful relationships with local CVB (Visit Seattle) is key. 
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements. 
• Articulate and leverage the unique benefits of the hotel to close sales opportunities.
• Effectively partner with the sales and offsite revenue management teams to implement sales strategies, mix of business, channel management, and pricing strategies for groups or corporate accounts.
• Assumes leadership role, as requested by Director, on ad hoc task forces and special projects, including developing processes to identify potential new accounts. 

  Hospitality Skills:

• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Personal/business conversations among associates to be stopped in order to assist guests.
• Associates should take initiative to offer assistance or answer questions throughout the hotel.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Associates should take responsibility to formally or informally learn about other departments within the hotel.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Experience:

• Minimum of two (2) years of hotel sales, group or business travel experience; additional/advanced degree coursework in business administration, marketing, revenue management and communications a plus.
• Marriott systems and Salesforce for Delphi.fdc systems proficiency is exceptional
• Previous sales experience in a comparable hotel of our size and scope required with operations experience preferred.
• Proficiency with standard Microsoft Office. Ability to perform critical analysis. Knowledge of Salesforce a plus, Opera or similar PMS, relevant RMS knowledge, Demand360, Knowland and other industry-wide database tools.
• Experience in the West LA market is going to help you succeed in this role

  Environment:

• Mon-Fri work schedule and may include occasionally working on holidays, and/or weekends depending on business needs.
• On-Property office environment

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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