RMR Specialist I

Location

Ogden, UT | United States

Job description

Come help us protect lives!

Fire Protection Service Corporation is a team dedicated to providing life safety products and services to our customers. We are a team of eagles. Our mission statement is Intelligence, Initiative, and Integrity. Our team members focus on providing excellent customer service for internal and external customers. They are committed to improving processes to create superior efficiency.

If you embody our mission, you should consider joining our team.

Fire Protection Service Corporation is hiring for an RMR Specialist I in our Corporate Office in Ogden, Utah.

Position Summary:

Effectively and independently processes changes, research discrepancies, and influence all RMR additions while following proper policies and procedures in place for the operation of Sedona Office. Use software components to keep track of customer data and the integrity of that data. Communicates with branch point of contact on discrepancies and initiates and follows-up on all open issues and requests.

Duties & Responsibilities:

• Maintains regular communication with all general managers, office managers, and branch managers.
• Processes and approves or denies all RMR additions through the job approval process and makes sure all data is correctly reported.
• Communicates with corporate staff in regards to billing new RMR, branch communications, and other accounting processes.
• Processes contracts and verifies given information in Sedona before approving the addition of RMR.
• Initiates "cleanup" of converted old data and duplicate customers as well as duplicate sites, systems and recurring lines.
• Assists with clean up processing of acquisition information with advisement from the Customer Service Manager.
• Completes recurring changes to existing recur lines in the process of moving sites and systems.
• Perform additional duties as assigned.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Education & Required Skills :

• High School Diploma or GED
• Strong organizational and follow-up skills.
• Must read and speak English.
• Flexible style, perseverance, action oriented.
• Clear communication skills (email, phone, in-person) primarily among internal departments.
• Able to handle daily deadline pressure with positive "can-do" attitude.

About Mountain Alarm Fire & Security:

Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most. The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming. As a family owned and operated company, we strive to provide the best customer experience from inception and beyond. We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.

Acquired in December 2021 Mountain Alarm is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.

Job tags

Salary

$17.5 per hour