Inside Sales/Customer Service Representative, Canton Ohio
American Aluminum Extrusion
Location
Canton, OH | United States
Job description
American Aluminum Extrusion is seeking a Customer Service & Inside Sales Representative! Our mission is to provide superior quality aluminum extrusions, fabrications and outstanding individualized customer service, based on value strong, long-term business relationships.
- American Aluminum offers a competitive wage and benefits package, including:
GENERAL DESCRIPTION
This position is responsible for assisting customers with their orders, quotes, or inquiries to American Aluminum Extrusions. To promote the AAE brand name to our current or potential customer base. To be the contact for customers to call with any questions concerning their account.
Benefits
Medical Biweekly Payroll Deduction
- Employee only $ 56.76
- Emp & Spouse $113.47
- Emp & Child $100.53
- Family $173.01
Dental Biweekly Payroll Deduction
- Employee only $ 7.44
- Emp & Spouse $14.90
- Emp & Child $19.08
- Family $32.34
Vision Biweekly Payroll Deduction
- Employee only $ 3.38
- Emp & Spouse $ 5.70
- Emp & Child $ 5.87
- Family $ 9.19
401(k) Retirement Plane with a 50% match up to 6% limit.
Company paid Life and Short-Term Disability
Paid Vacation and Holidays.
ESSENTIAL JOB FUNCTIONS
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries and customer complaints in a timely and proficient matter.
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Perform customer verifications, process orders, forms, applications and requests.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts; keep records of customer interactions and transactions.
- Develop new and existing customers to achieve sales goals.
- Maintain a level of product knowledge to assist customers with inquiries about our products and services
- Work closely with Outside Sales personnel in all sales and customer service aspects.
- Make cold call/ reestablishment calls to promote AAE’s products and services to potential customers.
- Any other task or duty as assigned or required.
REQUIRED SKILLS
- Computer Knowledge: Word, Access, Excel, PowerPoint, ACT, MAS 90
- Excellent oral communication skills.
- Problem solving and analytical skills.
- Thorough knowledge of EPICS.
- Ability to read blueprints and identify customer specifications
- Ability to use measurement tools
- Ability to use telephone, fax machine, and send emails
- Conflict resolution skills
EDUCATION REQUIREMENTS
- High School Diploma or equivalent
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Exposure to all types of temperatures.
- Physical ability to do work requiring frequent stooping, bending, lifting and reaching overhead.
- Physical strength sufficient to move parts and equipment weighing up to 50 pounds.
- Sufficient manual dexterity required to perform job properly.
- High degree of attention and care required to operate in a safe manner.
- Appropriate safety equipment is necessary.
- Overtime hours may be required.
Join us! We are looking for the best—those who are not afraid to roll up their sleeves to grow with our organization, personally and professionally!
We are proud to be an EEO/M/W/Vet/Disability
Job tags
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