VIrtual Customer Service Representative III
The Virtual Call Center, Inc
Location
Greenville, NC | United States
Job description
We are on the lookout for Customer Service Representatives to join our dynamic North Carolinabased team now open to remote talents nationwide. As a key player in our customer support operations you will be instrumental in ensuring our commitment to outstanding customer service for top brands and Fortune 500 companies. This role offers the perfect blend of challenge and opportunity for those passionate about solving problems and enhancing customer experiences from the comfort of their home.
Why Choose Remote Work with Us
Be a part of a trusted industry leader with a decade of experience. Enjoy the flexibility of working from anywhere while providing exceptional customer service. Work from the comfort of your home enjoying flexibility and the worklife balance you desire.Be part of a supportive team representing leading brands and Fortune 500 companies.Continuous learning and development opportunities to advance your career. Engage in meaningful work directly contributing to customer satisfaction and company success.
What to Anticipate
- Deliver exceptional support and insights to customers enhancing their experience with our brand.
- Uphold professionalism in all customer interactions ensuring a positive and lasting impression.
- Manage and review customer transactions providing necessary sales support.
- Exhibit proficiency in troubleshooting diverse issues contributing to high customer satisfaction levels.
- Address customer inquiries with accurate and timely responses leveraging a comprehensive understanding of customer data.
- Navigate multiple priorities with ease maintaining efficiency and effectiveness in a fastpaced environment.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Selfstarter with the ability to work independently
- Act as a brand ambassador embodying the Urgently brand.
- Ensure the security of customers information and wellbeing.
- Pass a background check and drug screening.
- Commit to 1525 hours per week (some clients may have weekend requirements).
- Ensure a quiet distractionfree work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection). Purchase a call center noisecanceling headset connecting to your computer via USB.
Benefits
- Zero Commute: Save on gasoline expenses and eliminate commuting stress.
- Home Office Comfort : Embrace the freedom to work in your PJs from the comfort of your home.
- Eliminate Stress: Say goodbye to transportation costs commuting time and work attire expenses.
- Flexibility: Enjoy the perks of working from home on your schedule.
- Competitive Revenue: Earn while making a positive impact.
- Professional Growth: Explore opportunities for skill development in a dynamic industry.
- Positive Work Environment: Join a team dedicated to delivering exceptional roadside assistance.
- Health insurance dental vision and life insurance offered via Stride Health.
If you have a passion for customer service and are looking for a role where you can make a difference from anywhere we want to hear from you. Apply now to become a Remote Customer Service Representative and take the next step in your career with us!
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We\'re looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
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