Home Based Remote Customer Service Representative (CSR)

Location

Kansas City, KS | United States

Job description

As a Remote Customer Service Representative, you will play a pivotal role in delivering exceptional customer experiences from the comfort of your home. In this dynamic position, you will be the first point of contact for our valued customers, providing assistance, resolving queries, and ensuring overall satisfaction.

Responsibilities:

1. Customer Interaction:

   • Engage with customers via various channels (phone, email, chat) to address inquiries and concerns promptly and professionally.

2. Issue Resolution:

   • Investigate and resolve customer issues with accuracy and efficiency, ensuring a positive resolution.

3. Product Knowledge:

   • Develop a comprehensive understanding of our products/services to provide accurate information and support.

4. Documentation:

   • Maintain detailed and accurate records of customer interactions and transactions.

5. Communication:

   • Clearly and effectively communicate information, policies, and procedures to customers.

6. Remote Collaboration:

   • Collaborate with remote team members and other departments to ensure a seamless customer experience.

7. Problem-Solving:

   • Demonstrate effective problem-solving skills to address customer concerns and escalations.

8. Customer Feedback:

   • Gather and relay customer feedback to contribute to continuous improvement initiatives.

Requirements:

1. Customer Service Experience:

   • Proven experience in a customer service role, preferably in a remote setting.

2. Communication Skills:

   • Excellent verbal and written communication skills.

3. Empathy:

   • Ability to empathize with customers and understand their needs.

4. Tech-Savvy:

   • Comfortable using various communication tools and software.

5. Time Management:

   • Efficiently manage time and prioritize tasks to meet customer needs.

6. Adaptability:

   • Ability to adapt to changing processes and customer demands.

7. Problem-Solving:

   • Strong analytical and problem-solving skills.

Residency Requirement: Applicants must reside in the United States to be eligible for this position.

How

Job tags

Salary