Seasonal Sr. Customer Assistance Representative | Summer , Burlington, Vermont
Location
Burlington, VT | United States
Job description
The Seasonal Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position is located at one of our Burlington locations. Our flagship office is located at 1891 Williston Road, Burlington, VT 05403.
This is a seasonal position that will start as early as May 20, 2024 and ending on or before October 17, 2024
The position pays an hourly rate of $18 / hour and is full time at 40hours per week.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old
- Must have at least 2 years of customer service experience OR 2 years of college experience
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Aside from religious observations, must be available to work 40 hours per week during the season
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Job tags
Salary
