TechMD
Location
Auburn, WA | United States
Job description
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
Works closely with TechMD customers builds relationships with them and helps
them achieve their business goals and overcome technical challenges. Technical
Account Managers ensure customers are satisfied with TechMD s service delivery
and work with other departments within TechMD to drive resolution to customer
needs.
Primary Responsibilities
Builds strong customer relationships especially with key customer
stakeholders and sponsors.
Always strives to provide exceptional customer experience.
Manages customer expectations and leads them to customer satisfaction.
Makes sure all deliverables arrive in good order on time and fulfill
customers requirements.
Keeps track of key account metrics.
Communicates the progress of customer deliverables to both internal and
external stakeholders.
Takes initiatives in identifying growth opportunities.
Collaborates with other TechMD teams to achieve sustainable growth.
A proven record of accomplishment in Technical Account Management or
other relevant experience.
Experience in managing multiple stakeholders and projects.
A listener who is customeroriented and attentive to customer needs.
Possesses critical thinking and problemsolving skills.
Demonstrates good timemanagement skills.
Possesses great interpersonal and communication skills
Experience and strong knowledge of Microsoft Office products.
Experience in using CRM software for sales.
Salary Range: 7085k plus OTE.
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance and ShortTerm Disability coverage
Performancebased incentive compensation
Candidates must be local to the Auburn MA area.
A proven record of accomplishment in Technical Account Management or other relevant experience. Experience in managing multiple stakeholders and projects. A listener who is customer-oriented and attentive to customer needs. Possesses critical thinking and problem-solving skills. Demonstrates good time-management skills. Possesses great interpersonal and communication skills Experience and strong knowledge of Microsoft Office products. Experience in using CRM software for sales. Salary Range: 70-85k plus OTE.Job tags
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