Safran
Location
Texas | United States
Job description
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
Provide a single point of contact for key accounts and escalate any issues as appropriate.
Offer support for operational changes along with communicating the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant product manager.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
Provide a single point of contact for key accounts and escalate any issues as appropriate.
Offer support for operational changes along with communicating the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant product manager.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
Work Environment:
This job operates in a professional office environment.
Work Environment:
This job operates in a professional office environment.
Required Education and Experience
- Bachelor's degree from an accredited university or college & at least 3
additional years of customer/contract management experience
Or
at least 5 + years of customer/contract management experience
Required Education and Experience
- Bachelor's degree from an accredited university or college & at least 3
additional years of customer/contract management experience
Or
at least 5 + years of customer/contract management experience
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Job tags
Salary
