Sr. Risk Analytics Analyst (Hybrid

Location

South Portland, ME | United States

Job description

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

The online gift card space is a high-risk segment. It attracts its fair share of malicious actors, each looking to make a quick dollar. Gift Cards are also a highly convenient option for consumers to buy gifts for friends and family or to capitalize on great promotional offers. BHN Risk Services provides best-in-class fraud prevention. We are committed to approving every good order. We are team driven and driven to succeed in this essential responsibility.

The Sr. Risk Analyst is on the front line of identifying and targeting fraud to keep our millions of users secure and engaged. The Risk Analyst applies their analytical and technical skills on researching data, monitoring, and creating logics that stop fraudulent activity across all Blackhawk Network platforms. They analyze existing loss trends and define logics, solutions, and operational processes that prevent them - while delivering best-in-class customer experience for Blackhawk Network users. Ability to effectively organize workload to move multiple projects forward at the same time while keeping communication open cross functionally will be critical for success.

• Discover, recognize, and audit for patterns of fraudulent activity on orders that have been decisioned.
• Provide feedback for constant process improvement and awareness of current trends.
• Developing expertise in specific areas by leading analytical projects independently, while setting goals, providing benefit estimations, defining workflows, and coordinating timelines in advance.
• Fight fraudulent activity in one’s domain of ownership by analyzing existing loss trends through review of specific cases, research on our payments database, and incorporation of feedback from operations teams.
• Produce accurate, automated risk solutions, and manual handling policies to block fraudulent activities by declining payments, adding accounts to the fraud review queue, or restricting suspicious users & cards.
• Work closely with product teams on the development of new products to identify potential gaps that might create loss and define requirements to mitigate those risks.
• Have a good understanding of general business trends and directions to be able to put your own work in the broad business context.
• Work with various partners within Blackhawk Networks to coordinate the execution of fraud mitigation solutions.
• Demonstrate flexibility that is needed to succeed within a matrix organization while being proactive and comfortable with working alongside stakeholders from different domains.
• Develop controls and monitoring dashboards to ensure performance against the business goal, regulatory requirements, and business priorities.
• Remain up to date on industry information, federal regulations, and new products, while continuously learning from peers across the organization about fraud and fraud-prevention tools.
• Be data-driven and outcome-focused

• BS/BA degree in related field (e.g. Computer Science, Statistics, etc.) required or equivalent professional work-related experience.
• 3+ years of experience in solving problems using a data-driven approach or Master’s degree and 2+ years.
• Strong analytical and reporting skills
• High proficiency in fundamental SQL. Other technical skills are a plus (Python; Hadoop; R)
• Strong organizational skills and excellent follow-through
• Outstanding written, verbal, and interpersonal communication skills
• Resourceful and a self-starter with immense attention to detail and follow through
• Outstanding communication and interpersonal skills; can communicate effectively in writing or verbally with technical and non-technical team members
• High emotional intelligence, a can-do mentality, and a creative approach to problem-solving
• Experience with working in a technology environment
• Patient, diplomatic, and collaborative

Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: .

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