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Location

Chula Vista, CA | United States

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Job description

Description

Position at Pet Emergency & Specialty Center - South County

Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team!

We area a 24 hour Emergency Veterinary Hospital in Chula Vista

Successful candidate should have a minimum of 1-2 years of experience in veterinary medicine.

 

 

Client Service Representative

Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team!

The Client Service Representative performs a vital role in our practice recognizing and meeting all client needs. The CSR is a powerful factor in determining if a client has a positive experience. Candidate must have a compassionate, caring and understanding attitude toward worried clients. Job responsibilities include, but are not limited to, the following. 

Role Responsibilities:

• Will help the client with every step of the process during their visit to the hospital (check in, triage, updates, presenting treatment plans, financial transactions, discharge process).
• Immediately acknowledge and greet any patients, clients or staff members upon arrival.
• Recognize a critical patient that needs to be brought to the treatment area for immediate medical attention.
• Obtain the presenting complaint, duration of problem, TPR and weight of emergency patient arriving to the hospital.
• Immediately notify a Doctor if a patient appears to need immediate medical attention.
• Bring emergency patients to the treatment area.
• Input information into the computer.
• Ensure the proper and timely flow of patients presenting to the treatment area.
• Collect appropriate fees, and process paperwork accurately.
• Answer phones.
• Keep lobby, reception areas, exam rooms clean at all times.
• Complete training and continuing education assignments on schedule.
• Required shifts may be scheduled on nights, weekends, and holidays.You may be required to work beyond regularly scheduled shifts at times due to an unexpectedly heavy emergency caseload.

Experience & Technical skills:

* Client Service experience.

*Computer skills. Able to enter information in the computer.

*Excellent interpersonal skills.

*Outgoing and friendly.

*Effective verbal and communication skills.

*Strong to multi-task and work well with others.

* Accountable.

*Self-motivated.

*Detail-oriented.

*Able to remain calm in stressful situations.

Our team enjoys working together and we have a positive, professional and upbeat working environment.

We have a progressive benefits package for full-time team members including:

-Health Insurance

-Vision and Dental Insurance

-401k with employer contribution

-PTO

-Annual CE credits

-Personal pet discounts, plus more!

Hourly Wage: $18-$20/hour depending on experience and skillset.

Schedule: Full time - Must have a weekend day availability. Ability to work swing shifts is a plus.

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Job tags

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Salary