Senior Client Service Manager

Location

Shelton, CT | United States

Job description

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

We are seeking a Senior Client Service Manager to join our growing team who can deliver outstanding customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How will you affect the business?

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
• Guide your team members in addressing a client's risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher's technology to improve your productivity and quality.

• Utilize your resilient and adaptable mentality in the face of shifting priorities while developing internal and external relationships
• Eagerness to collaborate with all Gallagher teams and employees.

• Bachelor's degree with a minimum of 5+ years client service and/or claims management experience -OR- High School degree/GED with a minimum of 10+ years client service and/or claims management experience.
• Property and Casualty Insurance License.

• A minimum of 1+ years supervisory experience.

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About Arthur J. Gallagher & Co.

At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.

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