Security Officer

Location

Seattle, WA | United States

Job description

The Security Officer provides a safe and secure environment in order to protect hotel guests, employees, and property. Hotel security typically works directly on the hotel property, patrolling the grounds, monitoring security cameras or filling out paperwork. If the situation calls for it, hotel security may also work with the local police department, emergency services, etc.

What you will be doing:

• Perform Surveillance: The bulk of hotel security's day is filled with patrolling hotel grounds, parking lots, lobbies, all public areas, and hallways. They provide a sense of security to both hotel staff and guests simply by being present. In addition, security will also monitor the hotel via security cameras.
• Escort People In/Out of the Hotel: Hotel security is also responsible for escorting guests and hotel staff to and from the hotel if needed to protect them. Additionally, hotel security may need to escort belligerent guests off of the hotel property.
• Maintain Order: At times, there may be a higher volume of guests in the hotel due to high occupancy or meetings. Hotel security is often expected to maintain order among different groups of guests.
• Report to Supervisors and Management: Hotel security is responsible for reporting all suspicious activity to their supervisors or hotel management. Usually, hotel security should report current events in real time through their radio and document events that have already been resolved.
• Investigate Disturbances: Hotel security must be on call anytime during their shift to investigate disturbances reported by hotel staff and guests. This can include things like excess noise coming from a guest's room or reports of suspicious people prowling the parking lot.
• Be available to provide any assistance during any emergency situation, e.g. fire alarms, etc.
• Report any safety related issues that require immediate attention or repairs.
• Explains and promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, etc). Is very familiar with the surrounding area and local streets.
• Ensures the hotel's entrance and drive-up areas are always presentable and free from trash, food, etc.
• Should be able to provide guests with local directions in a courteous and accurate manner as requested.
• May occasionally transport luggage, items, or other goods within the hotel, in order to provide guest services.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follow up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follow company policies and procedures.

Requirements:

• Education/Experience: No less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.
• Certification and/or License Requirement: Alcohol awareness certification; security training permits/certification as required depending on the area.
• Interpersonal skills.
• Communication skills.
• Knowledge of the city and surrounding area
• Ability to reference unknown city information quickly and efficiently.
• Will be required to work nights, weekends and holidays.
• Will be required to work in a fast-paced environment.
• May be asked to work overtime.

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture
• Travel discounts at hotel partners and franchises
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Participation in our Wellness program
• Compensation Range : $22.50-23.00 an hour

How to apply:

Join us! Submit your application online!

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

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