Location
New Orleans, LA | United States
Job description
Job Details
Job Location CrescentCare MidCity TU - New Orleans, LA
Position Type Full Time
Description At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Our Mission Strengthening our entire community through whole-person healthcare and education.
Position Summary The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the provider when performing clinical tasks during patient care. The MA reports to the nursing supervisor, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures. The MA must demonstrate competency in all skills related to the performance of patient care. The MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
Key Duties and Responsibilities Clinical: Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.
- Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records accurately on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
- Monitors patient status recognizing and reporting abnormal findings or changes in condition.
- Organizes patient care activities based on assessment findings.
- Confirms and clarifies written orders prior to implementation of delegated tasks.
- Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
- Under clinical supervision, performs delegated procedures/clinical tests common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
- Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
- Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a "trainer" for waived testing, and coordinates activities related to proficiency.
- Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information, and refers to appropriate healthcare resources.
Unit Operations: In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
- Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs
- Directs patients with medical complaints who call or arrive to the clinic to the patient's physician for assistance.
- Stocks and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies as well as the need to order additional supplies and notifies clinic manager or supervisor.
- Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
- Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
- Performs related and delegated tasks, which includes requests for prescription refills, prior authorizations, taking and relaying messages, directing patient flow and running errands.
- Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.
- Knows the informal and formal department goals, standards, policies and procedures, which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationships of both people and functions within the department.
- Carries out duties and responsibilities under the supervision of the physician and clinic manager. Makes decisions and establishes work priorities on procedure-oriented operations
- Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.
- Acts as a resource and preceptor for Medical Assistants.
- Participates in staff meetings by providing constructive input and facilitating problem-solving.
- Identifies opportunities for performance improvement and provides input for the development of solutions.
- Identifies and uses a variety of resources to validate patient care decisions.
Age Specific Care
- Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in her/his assigned service area. The required skills and knowledge may be gained through education training or experience.
- Pediatric/Adolescent: Under 18
- Adult: 18-64 years of age
- Geriatric 65 and older
Qualifications - The minimum education level required for the position is High School Diploma or GED, completion of an accredited Medical Assistant training program, community college, and /or vocational school
- BLS required
- The minimum experiential level required for the position is 1 year in clinical setting
- Ability to work flexible hours
- Behavioral Health experience preferred
- CMA credential preferred
- Experience with the LGBT community preferred
- Spanish and English-speaking (bilingual) preferred
- Other duties as assigned
Total Compensation Package We believe the investment we make in our employees is among the most important. Our compensation package includes:
- Comprehensive medical and prescription drug coverage options
- Health Savings Account (HSA)
- Employer-paid Dental
- Employer-paid life insurance & AD&D
- Employer-paid Wellness Program
- Employer-paid Employee Assistance Program
- Employer-sponsored vision insurance
- Employer-sponsored short-term disability insurance
- Vacation time (accrue 10 days in first 12 months)
- Sick time (accrue 8 days in first 12 months)
- Eleven (11) paid holidays
- 401(k) retirement plan with employer match beginning in employee's second year
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