Technical Account Manager

Location

Lowell, MA | United States

Job description

BENEFITS / HIGHLIGHTS:

• Hybrid work schedule
• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid holidays
• Referral bonuses
• Paid certifications
• Company social events – quarterly team outings, retreats, holiday parties, game nights

About you:  You have an executive presence and sales acumen. You are the go-to person for the client, you settle disputes, negotiate and you own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine. You bring the highest level of integrity, honesty and accountability. You build strong relationships at multiple levels within your clients and you are their trusted advisor.

What You Will Do:

• Guide each new client through the onboarding process, continue to develop and maintain strong relationships to ensure high customer satisfaction levels
• Work closely with clients to build strategic IT roadmap/6 quarter plans, generate and close opportunities, and reach sales goals
• Manage your pipeline in a CRM tool, build and manage quotes and proposals
• Stay on top of industry trends for clients, NENS, and how technology impacts your client's business
• Understand the client's environment and provide compelling value propositions that align with the client's business objectives
• Provide actionable data to clients regarding their IT usage by tracking trends through our monitoring tools
• Understand how to break down the financials of a solution and help clients realize the ROI and efficiency benefits of NENS's offerings
• Enable the Service Delivery Team's success by managing clients' technology plans and ensuring the team is meeting commitments
• Perform monthly client check-ins to ensure their satisfaction
• Minimize client churn

What You Will Need:

• 3+ years' account management/sales experience within the SMB market, preferably within IT industry
• Bachelor's Degree preferred
• Proven experience building excellent client relationships, offering value-added, strategic insights into their business
• Basic knowledge of how key technical components (firewalls, servers, backup, etc) fulfill strategic needs to enable business outcomes
• Comfortable working with client owners and senior level leadership
• IT leadership knowledge to guide clients strategically
• Excellent written and oral/presentation skills
• Well-organized with the ability to work independently and within a team environment
• Strong engagement and follow-up skills
• Ability to take personal ownership of client well-being, owning communication throughout the entire engagement and support process
• Comfort working under pressure in a fast-paced technical environment
• Ability to prioritize and balance multiple projects
• Strong computer proficiency in MS Office, CRM, web conferencing services, email and internet applications

Nice to Have:

• Knowledge of regulations and compliance such as, HIPAA, 21 CFR Part 11, FINRA, NIST 800-171, NIST 800-53, and CMMC
• Sales certifications and product knowledge such as Okta, Azure, Office 365 (MS Teams, Exchange Online, etc.), and AWS

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